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In our typical candid manner, Dr. Mike Strouse, Ivo Ivanov, and Lauren Vohland dive into the systems behind success in care services. From zeroing in on medication error rates to designing personalized health dashboards and embracing tech-driven remote care, this conversation reveals how performance metrics and system design fuel real outcomes. Discover why good systems—not JUST good people—are essential in an industry plagued by turnover, and how culture, accountability, and unconventional thinking create measurable impact.

What you’ll hear about:

• Why individualized care still needs standardized systems
• Why agencies fear change—and how to move forward anyway
• What Yellowstone, Uber, and behavioral analytics all have in common

Whether you're leading a care organization, managing a team, or just love learning how great systems empower great people, this episode is your roadmap to rethinking performance in the care services sector.

Links & References:

• The Showrunner
• The Four Sixes
• Landman
• 1923