In this episode of the Packaging Paradigm podcast, host Dom interviews Brian Franz, Vice President of Envision 3, who shares his extensive experience in the print and packaging industry. They discuss the importance of customer service, the evolving landscape of packaging, and how technology, including AI, is shaping the industry. Brian also reflects on his career journey, the significance of networking, and how his faith influences his approach to leadership and service.

Takeaways

Customer service is crucial in the packaging industry.

Timely communication with customers builds trust.

Staying true to core competencies enhances customer confidence.

Networking is essential for growth and opportunities.

The packaging industry is evolving with technology and design.

AI can streamline processes and enhance creativity.

Understanding customer needs is key to effective design.

A seamless customer experience is built on strong internal processes.

Faith can guide leadership and service in business.

Continuous learning and adaptation are vital for success.

Chapters

00:00 Technical Difficulties and Teamwork

01:27 Introduction to Brian Franz and His Journey

03:50 The Importance of Customer Service

06:41 Communication and Technology in Customer Service

08:51 Staying True to Core Competencies

10:29 The Packaging Industry: A Growing Opportunity

12:08 The Art of Design in Packaging

16:24 Developing Seamless Processes for Customer Experience

18:36 Optimizing Packaging Efficiency

20:00 Harnessing AI in Packaging Design

26:19 The Human Element in Sales

31:37 Brian's Career Journey and Growth

37:35 The Importance of Serving Others

39:44 Faith and Personal Values in Business

Linkedin: https://www.linkedin.com/in/brianfranz/

Envision3:http://www.envision-3.com/

Facebook https://www.facebook.com/envision3/