In this episode of The NFP CEO, we chat with Rachael Cook, CEO of Inclusee, about how her organisation uses a 100% remote workforce to tackle social isolation across Australia. Rachel shares how Inclusee has built a strong culture of trust, connection and inclusion, without a physical office.

We explore how remote work, when done with intention, can boost productivity, attract diverse talent, and support wellbeing. Rachael also reveals how Inclusee discovered that 70% of their team is neurodiverse and why that's become one of their biggest strengths.

Key Points:

• Building trust and culture in a remote team
• Flexible work as a workforce retention strategy
• The truth about remote workforce productivity
• How to keep remote teams connected and engaged
• Practical tips for leading with purpose from anywhere
• Tips for CEOs: how to create connection and community in virtual environments

The takeaways:

• Culture is the new visibility: If you don’t trust your team, it’s not a remote work issue, it’s a culture issue.
• Connection over location: Employees aren’t returning to the office for the building; they’re returning for connection.
• Design with intent: From onboarding to communication channels, every process needs to be reimagined in a remote model.
• Flexibility attracts talent: In sectors like aged care where wages can’t always compete, flexibility and purpose become your strongest recruitment and retention tools.
• Remote work enables diversity: Inclusee discovered that 70% of their workforce identifies as neurodiverse - a strength uncovered by creating a psychologically safe, remote-first workplace.

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