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Advocating for customers and partners, with Guus Krabbenborg

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Manage episode 447755290 series 1248037
Content provided by MSDynamicsWorld.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MSDynamicsWorld.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

When today's guest, Guus Krabbenborg, talks to Dynamics 365 partners and their customers, he likes to ask them about some of the more challenging topics in a typical ERP project: what does success really look like when each party is being honest about their goals and motivations? And why do so many projects fail to meet those goals?

Guus shares his perspective with us on customer project preparation, some of the continuing challenges of cloud ERP projects, and the role he believes Microsoft should be playing in today's Business Central partner channel. He also shares customer anecdotes and his outlook on Directions EMEA 2024.

Show Notes:

  • 4:00 - What does project success really mean and why does the "on-premises way" still pervade partner perspectives?
  • 11:00 - Why customer happiness should be a driving metric of partner success
  • 13:30 - Presenting a direct message to customers and prospects - how Guus does it and why partners should get better at it
  • 15:45 - The real guidance that partners need to give clients for success
  • 19:30 - A story of an AX/F&O customer executive's mistakes
  • 29:00 - Why partner success at Microsoft is still largely focused on sales and revenue

More information

  continue reading

319 episodes

Artwork
iconShare
 
Manage episode 447755290 series 1248037
Content provided by MSDynamicsWorld.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MSDynamicsWorld.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

When today's guest, Guus Krabbenborg, talks to Dynamics 365 partners and their customers, he likes to ask them about some of the more challenging topics in a typical ERP project: what does success really look like when each party is being honest about their goals and motivations? And why do so many projects fail to meet those goals?

Guus shares his perspective with us on customer project preparation, some of the continuing challenges of cloud ERP projects, and the role he believes Microsoft should be playing in today's Business Central partner channel. He also shares customer anecdotes and his outlook on Directions EMEA 2024.

Show Notes:

  • 4:00 - What does project success really mean and why does the "on-premises way" still pervade partner perspectives?
  • 11:00 - Why customer happiness should be a driving metric of partner success
  • 13:30 - Presenting a direct message to customers and prospects - how Guus does it and why partners should get better at it
  • 15:45 - The real guidance that partners need to give clients for success
  • 19:30 - A story of an AX/F&O customer executive's mistakes
  • 29:00 - Why partner success at Microsoft is still largely focused on sales and revenue

More information

  continue reading

319 episodes

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