Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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Driving the right curiosity behavior with data for CSMs
MP3•Episode home
Manage episode 347405454 series 3317421
Content provided by Avoma, Inc. and Aditya Kothadiya. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Avoma, Inc. and Aditya Kothadiya or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode, Mark Stagi (VP of Customer Success, Avoma) and Yaag discuss how to drive the right curiosity behavior with data for CSMs. Mark shares his experience on the do's and don'ts in QBRs and check-in meetings, how to make it valuable and relevant to the customer, and a lot more. ➡️ Key Points covered 00:00 - Intro 01:31 - Curiosity - a super power in tech 03:05 - Assessing curiosity of CSMs during interviews 04:36 - How curiosity helps in objection handling 07:03 - Leveraging curiosity in QBRs and check-in meetings 11:03 - Adding real value to your success conversations 12:56 - Preparation going into QBR meetings 16:13 - Keeping a tab on relevance and stickiness 21:05 - Not all questions are created equal 26:07 - What is the right amount of curiosity? 29:20 - Key takeaways
…
continue reading
30 episodes
MP3•Episode home
Manage episode 347405454 series 3317421
Content provided by Avoma, Inc. and Aditya Kothadiya. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Avoma, Inc. and Aditya Kothadiya or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode, Mark Stagi (VP of Customer Success, Avoma) and Yaag discuss how to drive the right curiosity behavior with data for CSMs. Mark shares his experience on the do's and don'ts in QBRs and check-in meetings, how to make it valuable and relevant to the customer, and a lot more. ➡️ Key Points covered 00:00 - Intro 01:31 - Curiosity - a super power in tech 03:05 - Assessing curiosity of CSMs during interviews 04:36 - How curiosity helps in objection handling 07:03 - Leveraging curiosity in QBRs and check-in meetings 11:03 - Adding real value to your success conversations 12:56 - Preparation going into QBR meetings 16:13 - Keeping a tab on relevance and stickiness 21:05 - Not all questions are created equal 26:07 - What is the right amount of curiosity? 29:20 - Key takeaways
…
continue reading
30 episodes
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