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When you’re an entrepreneur or small business owner, customer service can feel like a never-ending to-do list. You’re juggling everything—marketing, sales, fulfillment—and on top of that, responding to emails, handling support questions, and making sure every client feels taken care of.

And if you’ve ever thought, “I don’t need to worry about scaling customer service yet—it’s just me,” I totally get it.

But here’s the truth: customer service isn’t just about solving problems—it’s about creating an experience that builds loyalty, trust, and repeat business. And as your business grows, so will the demands on your time.

That’s why AI is such a game-changer. It allows you to automate repetitive tasks, respond faster, and serve more customers without feeling overwhelmed - but it’s not about replacing the personal touch—it’s about giving you back time while making your customer experience even better.

So today, I’m sitting down with my friend and AI expert Piyush Parikh to break down how entrepreneurs—yes, even those running solo—can use AI to scale customer support, streamline communication, and keep customers feeling valued.