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2161: The Future of AI Call Center Management Is Here Right Now

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Manage episode 498997254 series 3558237
Content provided by Rich Harshaw. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rich Harshaw or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

AI call center technology just got 30-50x smarter. Balto CEO Mark Bernstein reveals how their real-time AI coaching transforms call center reps into closers while they're talking to customers. Unlike voice bots that make people hang up, this human-in-the-loop system provides instant answers, automated note-taking, and edge case solutions. Starting at $20K for 15 seats - the future of call centers is here.

  continue reading

2180 episodes

Artwork
iconShare
 
Manage episode 498997254 series 3558237
Content provided by Rich Harshaw. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rich Harshaw or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

AI call center technology just got 30-50x smarter. Balto CEO Mark Bernstein reveals how their real-time AI coaching transforms call center reps into closers while they're talking to customers. Unlike voice bots that make people hang up, this human-in-the-loop system provides instant answers, automated note-taking, and edge case solutions. Starting at $20K for 15 seats - the future of call centers is here.

  continue reading

2180 episodes

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