Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by HappySignals. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HappySignals or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

127. From AI Hype to Human-Centred IT: Jaro Tomik from CDW

40:50
 
Share
 

Manage episode 501510362 series 2817230
Content provided by HappySignals. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HappySignals or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

CDW chief technologist Jaro Tomik joins host Sakari Kyrö to unpack two seismic shifts rocking enterprise IT: the rise of AI-washing and the pivot to experience-led service management. Hear how Jaro’s “escape-room for IT” workshops flip roles, surface hidden bottlenecks and turn data visibility into a zero-ticket, proactive support vision—all while keeping people and productivity front-and-centre.

Key Take-aways

  1. Beware AI-washing. Almost every vendor now claims “AI,” so leaders must cut through marketing noise to find real value.
  2. Employee experience is the new compass. Human-centred design and continuous experience data now guide project prioritisation.
  3. Scenario workshops build cross-functional empathy. Role-swapping lets teams feel each other’s pain, revealing blind spots safely.
  4. Service-desk reality is tough. Experiencing the frontline first-hand fosters respect and partnership between business and IT.
  5. Visibility requires three data lenses—technology, operational, experience. Only by merging all three can CIOs see true bottlenecks.
  6. A living roadmap tames VUCA change. A clear three-year vision anchors busy teams and retains talent.
  7. Automation + AI enable proactive, “zero-ticket” support. When IT knows device health and feelings up-front, users stay productive.
  8. External facilitation accelerates buy-in. An outside voice often unlocks trust and momentum that internal teams struggle to spark.

Resources & Links mentioned

Subscribe to our newsletter:

LinkedIn: https://www.linkedin.com/newsletters/it-experience-insights-6996053129205026816/

Email: https://happysignals.com/itxm-insights

  continue reading

128 episodes

Artwork
iconShare
 
Manage episode 501510362 series 2817230
Content provided by HappySignals. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HappySignals or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

CDW chief technologist Jaro Tomik joins host Sakari Kyrö to unpack two seismic shifts rocking enterprise IT: the rise of AI-washing and the pivot to experience-led service management. Hear how Jaro’s “escape-room for IT” workshops flip roles, surface hidden bottlenecks and turn data visibility into a zero-ticket, proactive support vision—all while keeping people and productivity front-and-centre.

Key Take-aways

  1. Beware AI-washing. Almost every vendor now claims “AI,” so leaders must cut through marketing noise to find real value.
  2. Employee experience is the new compass. Human-centred design and continuous experience data now guide project prioritisation.
  3. Scenario workshops build cross-functional empathy. Role-swapping lets teams feel each other’s pain, revealing blind spots safely.
  4. Service-desk reality is tough. Experiencing the frontline first-hand fosters respect and partnership between business and IT.
  5. Visibility requires three data lenses—technology, operational, experience. Only by merging all three can CIOs see true bottlenecks.
  6. A living roadmap tames VUCA change. A clear three-year vision anchors busy teams and retains talent.
  7. Automation + AI enable proactive, “zero-ticket” support. When IT knows device health and feelings up-front, users stay productive.
  8. External facilitation accelerates buy-in. An outside voice often unlocks trust and momentum that internal teams struggle to spark.

Resources & Links mentioned

Subscribe to our newsletter:

LinkedIn: https://www.linkedin.com/newsletters/it-experience-insights-6996053129205026816/

Email: https://happysignals.com/itxm-insights

  continue reading

128 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play