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126. Hasse Eranka - Clarity Over Complexity: The New Rule for IT Leaders
Manage episode 498779854 series 2817230
Communications strategist Hasse Eranka joins HappySignals’ Sakari Kyrö to reveal why IT teams often lose business audiences—and how a few audience-first storytelling habits can fix it fast. From cutting information overload to turning feedback loops into word-of-mouth advocacy, Hasse shares practical tools any CIO, service-desk lead or ITSM owner can use to showcase purpose, improve employee experience and prove value beyond uptime.
Key Take-aways
- Start with the audience, not the stack. Shift from “what we did” to “why it helps you” to keep business partners engaged.
- Less is more—ditch information overload. Strip non-essential details; clarity beats completeness when explaining technical work.
- Story structure makes facts stick. Frame updates with a beginning-middle-end narrative and relatable examples.
- Humanise IT through faces and formats. Replace long emails with short videos, plain language and visible experts.
- Close the loop to build trust. Follow up after sending messages, gather feedback and show actions taken.
- Consistency plus personality drive word-of-mouth. Regular, authentic communication sparks employees to champion IT across the organisation.
- Communication is a skill—practice it systematically. Treat storytelling like any process: test, refine and repeat for measurable experience gains.
Resources & Links mentioned
- Hasse Eranka on LinkedIn – connect and follow his communication insights https://www.linkedin.com/in/hasse-eranka-34836423/
Subscribe to our newsletter:
LinkedIn: https://www.linkedin.com/newsletters/it-experience-insights-6996053129205026816/
128 episodes
Manage episode 498779854 series 2817230
Communications strategist Hasse Eranka joins HappySignals’ Sakari Kyrö to reveal why IT teams often lose business audiences—and how a few audience-first storytelling habits can fix it fast. From cutting information overload to turning feedback loops into word-of-mouth advocacy, Hasse shares practical tools any CIO, service-desk lead or ITSM owner can use to showcase purpose, improve employee experience and prove value beyond uptime.
Key Take-aways
- Start with the audience, not the stack. Shift from “what we did” to “why it helps you” to keep business partners engaged.
- Less is more—ditch information overload. Strip non-essential details; clarity beats completeness when explaining technical work.
- Story structure makes facts stick. Frame updates with a beginning-middle-end narrative and relatable examples.
- Humanise IT through faces and formats. Replace long emails with short videos, plain language and visible experts.
- Close the loop to build trust. Follow up after sending messages, gather feedback and show actions taken.
- Consistency plus personality drive word-of-mouth. Regular, authentic communication sparks employees to champion IT across the organisation.
- Communication is a skill—practice it systematically. Treat storytelling like any process: test, refine and repeat for measurable experience gains.
Resources & Links mentioned
- Hasse Eranka on LinkedIn – connect and follow his communication insights https://www.linkedin.com/in/hasse-eranka-34836423/
Subscribe to our newsletter:
LinkedIn: https://www.linkedin.com/newsletters/it-experience-insights-6996053129205026816/
128 episodes
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