E95 - The Promise Of Change Vs The Realisation Gap - Podcast With Lindsay Phillips The Inner Game Of Change podcast

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E95 - The Promise of Change vs the Realisation Gap - Podcast with Lindsay Phillips

1d ago 44:23

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Welcome to The Inner Game of Change, where we explore the invisible forces that shape the way we lead, live, and learn, because real change, as you and I know, always starts on the inside.

Today, I am joined by Lindsay Phillips. Lindsay is the founder of SkyPhi Studios, a Forbes contributor, and a seasoned change leader who has helped organisations realise the true value of their digital investments. Her work spans leadership coaching, culture change, and program management—always with a focus on people and collaboration, not just the technology itself.

In this conversation, we dive into the gap between the promises leaders make and the value organisations actually see. We explore why adoption is not the same as optimisation, how fatigue often cuts short measurement, and what leaders can do to create sustained engagement. And we also explore generative AI—why it feels like learning a musical instrument, starting with noise and, with practice, becoming music.

If you care about making change stick, about the human side of value realisation, and about how AI is reshaping the adoption landscape, this is an episode for you.

I am grateful to have Lindsay chatting with me today.

Note: Stay tuned after the conversation for a special ChatGPT reflection and review of this episode

About

Lindsay is an organizational change expert that helps organizations realize the full value of their digital investments. She specializes in guiding organizations through change, fostering collaboration, and enhancing engagement. Her expertise in leadership coaching, program management, and culture change initiatives helps organizations not just adopt new tools, but embrace a holistic approach to transformation. She has founded two consulting firms, SkyPhiStudios and Studio Change.

Lindsay’s Profile

linkedin.com/in/lindsay-phillips-atx

Website

lindsay-phillips-pmp.com (Company)

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Ali Juma
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Chapters

1. Adoption Is Not Optimisation (00:00:00)

2. Show Intro and Guest Setup (00:00:37)

3. Defining Digital Investment and Value (00:02:18)

4. The ROI Trap and Soft Value (00:05:03)

5. Why Promises Rarely Get Measured (00:07:15)

6. Banking Benefits Before Change (00:10:05)

7. Engagement Versus Buy‑In (00:13:05)

8. Beyond Go‑Live: True Optimisation (00:15:02)

9. Lightweight Expert Support Models (00:17:10)

10. Skills of an Adoption Coach (00:19:28)

11. Enter Generative AI (00:21:08)

12. Training Gaps and Self‑Directed Learning (00:23:05)

13. Individual to Org to Ecosystem Productivity (00:26:10)

14. Why AI Pilots Fail (00:28:40)

15. Learning AI Like an Instrument (00:31:00)

16. From What to So What to Now What (00:33:10)

17. Risks of Overreach and Hallucination (00:36:00)

18. Human in the Loop and Context (00:38:30)

19. The Leadership Imperative (00:40:30)

20. Mandating AI Use and Setting Expectations (00:43:00)

114 episodes

#MBA #Business #Ali Juma #Change Management #Change Leadership #Change #Training #Communication #Adoption #Project #Process #Design #Games