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Navigating the Gray: Insights from Carmen Santiago Keenon
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Integrating Human-Centric Solutions with Carmen Santiago Keenon
In this episode of The Human Code, host Don Finley welcomes Carmen Santiago Keenon, a seasoned technical advisor with over 20 years of experience in IT services and sales. The discussion explores the intersection of technology and humanity, focusing on design thinking principles, automation, and AI. Carmen shares her unique approach to leveraging technology for personal growth and professional efficiency, emphasizing the importance of keeping humans in the loop. The conversation also addresses the role of technology in fostering inclusivity, particularly for underserved populations and those with disabilities. Carmen highlights the need for continuous investment in human skills alongside technological advancements to create meaningful, accessible solutions.
00:00 Introduction to The Human Code Podcast
00:49 Meet Carmen Santiago Keenon
01:18 Design Thinking and Personal Growth
02:33 Navigating Life's Gray Areas
06:59 Automation and Reducing Stress
09:35 The Role of Technology in Business
18:01 AI and Customer Service
23:56 AI in Autism Care and Accessibility
29:49 Conclusion and Sponsor Message
Sponsored by FINdustries
Hosted by Don Finley
70 episodes
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