What happens when artificial intelligence meets human resources? That's the fascinating question at the heart of my conversation with Amanda Arrowsmith, former People and Transformation Director at the CIPD and a transformation specialist with over three decades of experience in HR.
Amanda brings a refreshing perspective to AI in the workplace – seeing it not as a threat, but as a powerful tool that can enhance human capabilities when used thoughtfully. "AI is a tool, like Excel is a tool," she explains, drawing a practical comparison that grounds our discussion in reality rather than science fiction.
The most exciting possibilities? Personalisation tops Amanda's list. Just as Netflix customises content based on our viewing habits, AI can tailor workplace experiences to individual needs, potentially revolutionising both inclusion and performance. Add to this the automation of repetitive tasks and real-time insights into workforce patterns, and the potential for HR transformation becomes clear.
But Amanda's enthusiasm comes with important caveats. Her three golden rules for HR professionals using AI – people first, transparency, and continuous auditing for bias – frame a thoughtful approach to implementation. The "human inside" must remain central, particularly for high-impact moments like redundancies or disciplinary conversations where empathy and nuance are irreplaceable.
We explore the shifting landscape for entry-level HR roles, the importance of cross-functional governance (which Amanda brilliantly likens to "Avengers assembling"), and the growing need for data literacy among HR professionals. Throughout our conversation, Amanda balances technological optimism with a deep commitment to human-centred practice.
Whether you're an HR professional curious about AI's implications for your role, a leader navigating technological change, or simply interested in how work is evolving, this episode offers valuable insights into maintaining humanity in an increasingly automated world. Listen now to discover how to harness AI's power while keeping people at the heart of HR.

00:00 Introduction and Guest Welcome

00:21 Amanda's HR Journey

01:37 Exciting AI Applications in HR

03:10 AI for Repetitive HR Tasks

04:10 Golden Rules for AI in HR

05:26 Transparency in AI Usage

07:44 Addressing Bias in AI

11:48 Future of AI in HR

15:20 Red Flags in AI Usage

17:48 The Impact of AI on Company Reputation

18:10 Governance and Responsibility in AI Usage

18:50 The Role of IT and HR in AI Implementation

19:09 Ethics and Compliance in AI

19:54 The Avengers Analogy for AI Governance

24:00 Balancing AI and Human Learning in HR

27:12 The Future of Entry-Level HR Roles

29:16 Engaging with AI Tools for Personal and Professional Use

31:31 Concluding Thoughts and Future Discussions

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IMPORTANT INFORMATION: This video is published by Trish Hewitt of Haylo HR HR. The information in this video is for general guidance only and, although the presenter believes it was correct at the time it was recorded (August 2025), the law may have changed since then. You should always seek your own legal advice. This advice adheres to employment law within England, Scotland and Wales.