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The 5 Biggest Breakdowns in Client Communication (and How to Fix Them)

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Manage episode 514693602 series 3422518
Content provided by Jeni Becht. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeni Becht or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Your business runs on flowers — but it thrives on communication.

In this episode of The Floral CEO Podcast, I’m diving into the five most common breakdowns florists make when communicating with clients — the simple but critical mistakes that can derail bookings, cause confusion, or leave clients guessing.

If you’ve ever felt ghosted, overwhelmed, or unsure how to guide a client through your process, this one’s for you. I’m walking you through how to identify red flags, set boundaries, and make your communication work for you (not drain your energy).

🌸 You’ll learn:

  • What an equal energy exchange looks like — and how to spot time-wasters early
  • Why you shouldn’t meet too soon (and how Zoom saves hours)
  • How to set pricing expectations upfront to avoid ghosting
  • The importance of clear timelines and next steps
  • How to confidently explain your process without sounding pushy

These five tweaks can completely change your booking rate — and your confidence.

🎧 Listen to The Floral CEO Podcast wherever you get your podcasts.
👉 Join the Floral CEO Mastermind for templates, systems, and support at http://floralceo.com/mastermind

  continue reading

302 episodes

Artwork
iconShare
 
Manage episode 514693602 series 3422518
Content provided by Jeni Becht. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeni Becht or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Your business runs on flowers — but it thrives on communication.

In this episode of The Floral CEO Podcast, I’m diving into the five most common breakdowns florists make when communicating with clients — the simple but critical mistakes that can derail bookings, cause confusion, or leave clients guessing.

If you’ve ever felt ghosted, overwhelmed, or unsure how to guide a client through your process, this one’s for you. I’m walking you through how to identify red flags, set boundaries, and make your communication work for you (not drain your energy).

🌸 You’ll learn:

  • What an equal energy exchange looks like — and how to spot time-wasters early
  • Why you shouldn’t meet too soon (and how Zoom saves hours)
  • How to set pricing expectations upfront to avoid ghosting
  • The importance of clear timelines and next steps
  • How to confidently explain your process without sounding pushy

These five tweaks can completely change your booking rate — and your confidence.

🎧 Listen to The Floral CEO Podcast wherever you get your podcasts.
👉 Join the Floral CEO Mastermind for templates, systems, and support at http://floralceo.com/mastermind

  continue reading

302 episodes

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