If you don’t fully understand the journey your landlords and tenants take with your business… you can’t improve it, scale it, or even properly control it.

In this solo episode, I’m diving into customer journey mapping — what it is, why it matters, and how it can transform the way your lettings business runs day to day.

I’ll show you how mapping the journey helps you:

✅ Write better processes

✅ Spot the friction points you’ve been missing

✅ Deliver standout service

✅ Match the right people to the right roles

✅ And turn “good service” into actual business value

This is the stuff that makes your business better — fast.

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