How can hotels harness AI to enhance guest experiences—without breaking what’s working behind the scenes?

In this episode of dojo.live, we sit down with Frank Trampert, Senior Vice President and Global Managing Director of Community Sales at Sabre Hospitality Solutions, to explore how hotels can adopt artificial intelligence in ways that elevate—not disrupt—the human core of hospitality. With automation accelerating across booking engines, inboxes, voice, and social channels, Frank discusses how AI is shifting from hype to everyday utility.

The conversation dives into SynXis Concierge.AI, Sabre’s latest innovation in guest engagement, and how it blends personalization with automation to deliver timely, relevant interactions without sacrificing control. Frank also shares how the move to the cloud has opened the door to faster innovation, and why now is the moment for hotels to rethink how their tech stack can support flexibility, integration, and growth. If you’re wondering how to future-proof your operations while keeping guest service at the center, this episode is full of candid insights and forward-thinking perspective.

About Frank Trampert

Frank Trampert is Senior Vice President, Global Managing Director of Community Sales for Sabre Hospitality Solutions. Within his role, Frank is responsible for leading global sales, customer engagement, account management, and marketing for all of Sabre Hospitality Solutions’ community partners worldwide.

Frank has well over two decades of experience within the hospitality industry, having held a variety of roles of increasing responsibility across multiple hoteliers worldwide. Most recently, he served as managing director and chief commercial officer, EMEA and APAC, at Sabre. Prior to that, Frank held the roles of CEO and chief operating officer at Tune Hotels Group. He also held senior roles at Wyndham Hotels and Resorts and Brand Karma. Additionally, Frank spent 13 years at Carlson Rezidor Hotel Group, where he ultimately held the role of EVP, revenue generation for APAC.