How do we lead through disruption while designing a better future for business travel?

In this episode of dojo.live, we welcome Suzanne Neufang, CEO of the Global Business Travel Association (GBTA), for a candid conversation on the evolving role of leadership in today’s travel landscape. Suzanne shares timely insights from the newly released 2025 Business Travel Index Outlook, revealing the economic and behavioral shifts that travel professionals need to watch most closely. From AI’s growing impact on personalization and predictive analytics, to the balance between innovation and advocacy in a global association, this conversation explores how GBTA is helping the industry stay both future-ready and people-centered. Whether you’re navigating tech transformation or redefining program strategy, Suzanne offers a grounded, forward-looking perspective on the road ahead for corporate travel.

About Suzanne Neufang

Suzanne Neufang is CEO of the Global Business Travel Association (GBTA). She oversees the association’s mission to deliver community, learning and advocacy for industry members and partners worldwide. She is a transformation-focused executive who has successfully led teams and innovation through times of change —”connecting dots” across people, geographies, functions, and results. She’s held leadership positions within the travel industry for more than 20 years, including at HRS, Sabre and Travelocity, as well as for tech and telecom industry giants Intuit, Verizon and GTE. Neufang and her husband live in New York City and have two sons and a granddaughter. An avid traveler, she has visited over 45 countries in her professional and personal travels and flown over 3 million miles.