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Transforming Customer Success: From Reactive to Proactive
Manage episode 483998246 series 3555213
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Chapters
1. The Shift from Reactive to Proactive Customer Success (00:00:00)
2. Building a Proactive Customer Success Strategy (00:03:05)
3. Defining Success for Customers (00:05:57)
4. Mapping the Customer Journey (00:08:47)
5. Automating Touch Points for Efficiency (00:12:07)
6. Creating a Risk and Opportunity Framework (00:15:00)
7. The Importance of Regular Strategy Review (00:17:49)
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