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How to Handle Customer Objections During Renewals
Manage episode 513706676 series 3555213
Book Anika for your next CS Team Workshop or Event: https://www.thecustomersuccesspro.com/team-event
In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical role of handling objections during the renewal process. She emphasizes that objections should be viewed as opportunities for engagement rather than roadblocks. Anika shares common mistakes made by customer success professionals when faced with objections and provides effective strategies for addressing them. The episode concludes with a call to action for listeners to practice their objection-handling skills to enhance their confidence and effectiveness in renewal conversations.
Chapters
00:00 Transforming Objections into Opportunities
03:31 Understanding the Renewal Process
10:24 Common Mistakes in Handling Objections
16:04 Effective Strategies for Objection Handling
19:10 Weekly Challenge and Conclusion
Connect with Anika Zubair:
Website: https://thecustomersuccesspro.com/
LinkedIn: https://www.linkedin.com/in/anikazubair/
CSM RevUP Academy: https://thecustomersuccesspro.com/revup
Grab our FREE resources here:
https://thecustomersuccesspro.com/resources
Want to be our next podcast guest? Apply here:
https://www.thecustomersuccesspro.com/podcast-guest
Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event
Chapters
1. Transforming Objections into Opportunities (00:00:00)
2. Understanding the Renewal Process (00:03:30)
3. Common Mistakes in Handling Objections (00:10:24)
4. Effective Strategies for Objection Handling (00:16:04)
5. Weekly Challenge (00:19:10)
41 episodes
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