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Why Do You Ask That?
Manage episode 515202299 series 3193610
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A customer says something seemingly simple: “Do you offer this feature?” or “How fast is your delivery?” Our instinct is to answer. Quickly. Confidently. Because that’s what good service looks like, right?
But when we rush to answer, we risk missing the real question — the one hidden beneath the surface. That’s where one deceptively simple phrase changes everything: “Why do you ask that?”
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