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Human-Centered Design in Government: COI's Journey from the former Soviet Union to Qualtrics
Manage episode 500139591 series 2910996
In this episode of The Buzz, host Yohanna Baez speaks with Sydney Heimbrock, the Chief Industry Advisor for Public Sector at Qualtrics and co-chair of the ACT-IAC's COI (community of interest) on talent. She shares her extensive career journey, including her transformative experience in the former Soviet Union and her efforts to integrate human-centered design principles into governmental processes. She discusses the importance of collaboration between industry and government, explains human-centered design, and explores the potential impact of AI on federal talent pipelines. Heimbrock emphasizes the value of public service and encourages the next generation of innovators to consider careers in government.
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Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound
(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)
Chapters
1. Human-Centered Design in Government: COI's Journey from the former Soviet Union to Qualtrics (00:00:00)
2. Background and Role at Qualtrics (00:01:36)
3. Involvement with ACT IAC and Government Collaboration (00:02:00)
4. Human-Centered Design in Government (00:03:39)
5. Career Journey and Impact of the Soviet Union Experience (00:05:13)
6. Scaling Human-Centered Design and Joining Qualtrics (00:10:17)
7. Customer Experience and Government Efficiency (00:13:24)
8. Reconnecting with ACT IAC and Mentorship (00:18:56)
9. Exploring Workforce Challenges in Tech Innovations (00:23:10)
10. Imagine Nation ELC 2025 Event Announcement (00:23:59)
11. Staying Grounded Through Transitions (00:24:47)
12. Addressing Skill Deficits in Government (00:29:38)
13. The Future of Federal Talent Pipelines with AI (00:33:51)
14. Encouraging the Next Generation of Public Service Innovators (00:40:49)
182 episodes
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