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676: The Most Uncomfortable Conversations You're Avoiding (That Are Costing You Thousands) -- Part Three

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Manage episode 504394060 series 1254593
Content provided by Lise Kuecker. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lise Kuecker or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In part 3 of this series about uncomfortable conversations, we’re addressing what every successful boutique fitness studio owner eventually encounters: tough convos with clients.

Coach Matt Hanton and I unpack these member interactions in Episode 676: The Most Uncomfortable Conversations You're Avoiding (That Are Costing You Thousands).

  • Speak truth: acknowledge that, in fact, the client is NOT always right

  • Expect criticism: respond to every review factually, respectfully and thoughtfully

  • Play by the rules: enforce Code of Conduct violations immediately and consistently

  • Equip and empower: train and expect your team to act; back them up

  • Cover your bases: record meetings, bring a witness, create a paper trail

How you handle these conversations impacts your profitability, your team/client culture and your studio’s reputation in the community. Episode 676 is your go-to guide.

Catch you there,

Lise

PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party!

www.studiogrow.co

www.linkedin.com/company/studio-growco/

  continue reading

681 episodes

Artwork
iconShare
 
Manage episode 504394060 series 1254593
Content provided by Lise Kuecker. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lise Kuecker or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In part 3 of this series about uncomfortable conversations, we’re addressing what every successful boutique fitness studio owner eventually encounters: tough convos with clients.

Coach Matt Hanton and I unpack these member interactions in Episode 676: The Most Uncomfortable Conversations You're Avoiding (That Are Costing You Thousands).

  • Speak truth: acknowledge that, in fact, the client is NOT always right

  • Expect criticism: respond to every review factually, respectfully and thoughtfully

  • Play by the rules: enforce Code of Conduct violations immediately and consistently

  • Equip and empower: train and expect your team to act; back them up

  • Cover your bases: record meetings, bring a witness, create a paper trail

How you handle these conversations impacts your profitability, your team/client culture and your studio’s reputation in the community. Episode 676 is your go-to guide.

Catch you there,

Lise

PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party!

www.studiogrow.co

www.linkedin.com/company/studio-growco/

  continue reading

681 episodes

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