Go offline with the Player FM app!
676: The Most Uncomfortable Conversations You're Avoiding (That Are Costing You Thousands) -- Part Three
Manage episode 504394060 series 1254593
In part 3 of this series about uncomfortable conversations, we’re addressing what every successful boutique fitness studio owner eventually encounters: tough convos with clients.
Coach Matt Hanton and I unpack these member interactions in Episode 676: The Most Uncomfortable Conversations You're Avoiding (That Are Costing You Thousands).
Speak truth: acknowledge that, in fact, the client is NOT always right
Expect criticism: respond to every review factually, respectfully and thoughtfully
Play by the rules: enforce Code of Conduct violations immediately and consistently
Equip and empower: train and expect your team to act; back them up
Cover your bases: record meetings, bring a witness, create a paper trail
How you handle these conversations impacts your profitability, your team/client culture and your studio’s reputation in the community. Episode 676 is your go-to guide.
Catch you there,
Lise
PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party!
681 episodes
Manage episode 504394060 series 1254593
In part 3 of this series about uncomfortable conversations, we’re addressing what every successful boutique fitness studio owner eventually encounters: tough convos with clients.
Coach Matt Hanton and I unpack these member interactions in Episode 676: The Most Uncomfortable Conversations You're Avoiding (That Are Costing You Thousands).
Speak truth: acknowledge that, in fact, the client is NOT always right
Expect criticism: respond to every review factually, respectfully and thoughtfully
Play by the rules: enforce Code of Conduct violations immediately and consistently
Equip and empower: train and expect your team to act; back them up
Cover your bases: record meetings, bring a witness, create a paper trail
How you handle these conversations impacts your profitability, your team/client culture and your studio’s reputation in the community. Episode 676 is your go-to guide.
Catch you there,
Lise
PS: Join 2,000+ studio owners who’ve decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party!
681 episodes
כל הפרקים
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.