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The Smart Way to Align Employee Expectations with Business Goals
Manage episode 486781442 series 3659123
Are your employees constantly falling short—and you're not sure why? Are you expecting perfection?
You might be the problem.
In this episode of The Business Fix, Chrissy and Josh take a deep (and hilarious) dive into one of the most common but overlooked issues in business management: employee expectations.
They unpack the most common pitfalls leaders make when setting employee expectations and explain why unspoken expectations are often a fast track to future regrets. They dive into practical tools like SOPs, checklists, and video platforms such as Loom to help business owners create clarity and reduce miscommunication.
You'll learn how to walk the fine line between clear direction and micromanagement, and why even top-performing employees can become overwhelmed without the right support—leading to burnout. They also explore the difference between assuming understanding and achieving actual alignment, the hidden dangers of tolerating toxic performers, and how culture, clarity, and communication form the golden triangle of employee success.
If you're a business owner, manager, or team leader of 2 or 200 people, this episode is your no-fluff guide to getting everyone on the same page—and keeping them there.
🔥 Bonus: This episode sets the stage for our next topic and why no employee should ever be surprised by it.
🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
👉 Head over to the website: www.businessfixpodcast.com
Chapters
1. Introduction: Josh’s “I’m perfect” joke and setting the tone for expectations (00:00:00)
2. Unspoken expectations: the biggest source of regret in leadership (00:03:28)
3. Christy’s top mistakes in managing employee expectations (00:04:45)
4. The “rockstar employee” trap and how it leads to burnout (00:06:29)
5. Aligning expectations with company values and mission (00:07:58)
6. Culture and expectations: how they feed each other (00:08:52)
7. Using SOPs, checklists, and Loom videos to create clarity (00:09:45)
8. SOPs as tools for disaster recovery and succession planning (00:12:35)
9. Avoiding the micromanager trap while still guiding your team (00:18:38)
10. The role of check-ins, weekly rhythms, and being present (00:21:42)
11. Speaking your team’s language and leveling up communication (00:25:41)
12. What to do when employee expectations are repeatedly missed (00:36:19)
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