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EP 1 | Misconceptions of Building Trust in Workers' Compensation
Manage episode 483035337 series 3550393
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Trust is often misunderstood in workers’ comp. In this episode, Jason and David reveal the common pitfalls—and what actually works. Learn how to build and rebuild trust through consistency, empathy, vulnerability, and clear communication. A must-listen for claims professionals, leaders, and advocates in high-stakes roles.
Watch this episode on YouTube!
https://www.youtube.com/@meetguideful
Chapters
1. EP 1 | Misconceptions of Building Trust in Workers' Compensation (00:00:00)
2. Welcome and Topic Introduction (00:00:20)
3. Defining Trust As A Firm Belief (00:01:48)
4. Common Misconceptions About Trust (00:06:51)
5. Avoiding Superficial Trust-Building Gestures (00:15:51)
6. Why Defensiveness Destroys Trust (00:22:13)
7. The Problem With Sympathy (00:29:11)
8. Factors That Actually Build Trust (00:38:10)
9. Building Trust In The Digital Age (00:50:34)
10. Key Takeaways And Conclusion (00:59:45)
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