Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss today’s transformative technologies and how they can create opportunities for increased success. In this episode, Amir Hameed—SVP of Global Technical Solutions & Innovation at RingCentral—demystifies AI-driven conversation intelligence and its power to shrink churn, grow revenue, and safeguard compliance.

Drawing from global engagements across finance, healthcare, and hospitality, Amir explains how analyzing 100 % of voice, chat, and social interactions surfaces hidden friction points, guides agents in real time, and feeds product roadmaps with customer-validated insight. The discussion covers:

• Using AI to spot churn signals and upsell cues
• Consolidating UCaaS, CCaaS, and AI to slash tool sprawl and maintenance cost
• Automating the mundane so employees can focus on high-value work
• Guard-railing AI for HIPAA, FINRA, and emerging regulatory mandates

Whether you’re modernizing a legacy contact center or making the business case for AI, this conversation arms you with the data points, pilot tactics, and governance frameworks to succeed.