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Content provided by Bob Phibbs, The Retail Doc, Bob Phibbs, and The Retail Doc. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bob Phibbs, The Retail Doc, Bob Phibbs, and The Retail Doc or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Wisdom Behind the Windows: The Greatest Challenge in Retail is Merging Technology with Human Touch

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Manage episode 476160465 series 2292020
Content provided by Bob Phibbs, The Retail Doc, Bob Phibbs, and The Retail Doc. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bob Phibbs, The Retail Doc, Bob Phibbs, and The Retail Doc or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this podcast episode, host Bob Phibbs, known as the Retail Doctor, discusses the evolving landscape of retail technology and the importance of human connection with guests Nikki Baird, Shep Hyken, Ethan Chernofsky, Lauren McGuire, Dax DaSilva and Dan Hodges. Podcast highlights include the complexities of in-store technology and the need for seamless transactions, even offline and the critical role of human touch and staff training in creating memorable customer experiences. The episode underscores the balance between leveraging technology and fostering human interactions to enhance the overall retail experience.

  continue reading

132 episodes

Artwork
iconShare
 
Manage episode 476160465 series 2292020
Content provided by Bob Phibbs, The Retail Doc, Bob Phibbs, and The Retail Doc. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bob Phibbs, The Retail Doc, Bob Phibbs, and The Retail Doc or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this podcast episode, host Bob Phibbs, known as the Retail Doctor, discusses the evolving landscape of retail technology and the importance of human connection with guests Nikki Baird, Shep Hyken, Ethan Chernofsky, Lauren McGuire, Dax DaSilva and Dan Hodges. Podcast highlights include the complexities of in-store technology and the need for seamless transactions, even offline and the critical role of human touch and staff training in creating memorable customer experiences. The episode underscores the balance between leveraging technology and fostering human interactions to enhance the overall retail experience.

  continue reading

132 episodes

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