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How Norfolk Southern Measures Real Impact from AI and Data

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Manage episode 516653110 series 2503113
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Where is AI actually moving the needle in industrial operations?

In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value without overhyping its potential.

Topics include:

  • A disciplined approach to AI deployment with measurable ROI

  • Norfolk Southern’s “3 As” framework for enterprise data strategy

  • Copilot adoption to augment associate workflows

  • Lessons from customer-centric redesign of freight experiences

  • The role of AI in enabling safety, resilience, and transformation

  continue reading

353 episodes

Artwork
iconShare
 
Manage episode 516653110 series 2503113
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Where is AI actually moving the needle in industrial operations?

In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value without overhyping its potential.

Topics include:

  • A disciplined approach to AI deployment with measurable ROI

  • Norfolk Southern’s “3 As” framework for enterprise data strategy

  • Copilot adoption to augment associate workflows

  • Lessons from customer-centric redesign of freight experiences

  • The role of AI in enabling safety, resilience, and transformation

  continue reading

353 episodes

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