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How Blue Cross Blue Shield of Minnesota is Transforming Healthcare with AI & Data

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Manage episode 471194825 series 2503113
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

How is AI revolutionizing healthcare? In this episode of Technovation, Melissa Flicek, CIO of Blue Cross Blue Shield of Minnesota, joins host Peter High to explore how the nearly 100-year-old healthcare giant is leveraging AI and data analytics to enhance patient experiences and operational efficiency.

With $15B+ in annual revenue, BCBSMN is modernizing its technology infrastructure, implementing AI-powered automation to streamline patient interactions, and consolidating data into a single-source architecture to ensure consistency across all touchpoints. Melissa shares how these innovations are improving customer service, optimizing clinical workflows, and supporting predictive healthcare modeling to help lower costs.

Key topics include:

  • How BCBSMN is using AI to accelerate patient approvals and improve decision-making
  • The role of data governance in ensuring AI-driven healthcare is accurate and ethical
  • How predictive analytics is helping employers proactively manage rising healthcare costs
  • The future of AI-driven patient engagement, clinical automation, and digital healthcare experiences
  continue reading

350 episodes

Artwork
iconShare
 
Manage episode 471194825 series 2503113
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

How is AI revolutionizing healthcare? In this episode of Technovation, Melissa Flicek, CIO of Blue Cross Blue Shield of Minnesota, joins host Peter High to explore how the nearly 100-year-old healthcare giant is leveraging AI and data analytics to enhance patient experiences and operational efficiency.

With $15B+ in annual revenue, BCBSMN is modernizing its technology infrastructure, implementing AI-powered automation to streamline patient interactions, and consolidating data into a single-source architecture to ensure consistency across all touchpoints. Melissa shares how these innovations are improving customer service, optimizing clinical workflows, and supporting predictive healthcare modeling to help lower costs.

Key topics include:

  • How BCBSMN is using AI to accelerate patient approvals and improve decision-making
  • The role of data governance in ensuring AI-driven healthcare is accurate and ethical
  • How predictive analytics is helping employers proactively manage rising healthcare costs
  • The future of AI-driven patient engagement, clinical automation, and digital healthcare experiences
  continue reading

350 episodes

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