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Comerica COO Megan Crespi on AI, Digital Transformation & the Future of Banking

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Manage episode 463970952 series 2503113
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Comerica Bank COO Megan Crespi joins Peter High to discuss the bank’s digital transformation strategy, AI adoption, and customer-centric innovation. Megan shares insights on Comerica’s cloud migration journey, investments in AI-powered risk management, and how the bank is modernizing operations to enhance customer experience. She also delves into cybersecurity strategies for the quantum computing era and lessons from her leadership roles at Ally Bank and General Motors.

Highlights:

  • Digital Transformation at Comerica: Moving 80% of applications to the cloud and modernizing banking infrastructure.
  • AI in Banking: How AI and analytics are enhancing customer insights, security, and operations.
  • Cybersecurity & Quantum Computing: Preparing for next-gen security threats.
  • Customer-Centric Innovation: Improving digital banking, payments, and self-service experiences.
  continue reading

350 episodes

Artwork
iconShare
 
Manage episode 463970952 series 2503113
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Comerica Bank COO Megan Crespi joins Peter High to discuss the bank’s digital transformation strategy, AI adoption, and customer-centric innovation. Megan shares insights on Comerica’s cloud migration journey, investments in AI-powered risk management, and how the bank is modernizing operations to enhance customer experience. She also delves into cybersecurity strategies for the quantum computing era and lessons from her leadership roles at Ally Bank and General Motors.

Highlights:

  • Digital Transformation at Comerica: Moving 80% of applications to the cloud and modernizing banking infrastructure.
  • AI in Banking: How AI and analytics are enhancing customer insights, security, and operations.
  • Cybersecurity & Quantum Computing: Preparing for next-gen security threats.
  • Customer-Centric Innovation: Improving digital banking, payments, and self-service experiences.
  continue reading

350 episodes

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