The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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Content provided by Brent W. Peterson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brent W. Peterson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Transforming Retail Through Strategic Operations with Rebekah Kondrat
Manage episode 506628580 series 2904320
Content provided by Brent W. Peterson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brent W. Peterson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of Talk Commerce, Rebekah Kondrat, founder of Rekon Retail, shares her journey from working at major brands like Starbucks and Apple to starting her own retail consulting firm. She emphasizes the importance of both operational excellence and customer experience in retail, debunking the myth that retail is dead. Rebekah discusses the significance of integrating online and in-store experiences, the role of employee training in enhancing customer loyalty, and how AI can be utilized to improve retail operations. She concludes with a call to action for brands to embrace retail and avoid pitfalls like paying dark rent.
Takeaways
- Rebekah Kondrat is the founder of Rekon Retail, helping brands open stores.
- Retail is not dead; it is evolving and thriving.
- Operational excellence is as important as product presentation.
- Employee training is crucial for building customer loyalty.
- Integrating online and in-store experiences enhances customer engagement.
- AI can support retail operations but cannot replace human intuition.
- Brands should focus on customer relationships to increase lifetime value.
- Retail experiences should be both utilitarian and enjoyable.
- Avoid paying dark rent by planning retail strategies carefully.
- Rekon Retail is dedicated to helping brands succeed in retail.
Chapters
00:00
Introduction to Retail and Customer Experience
03:40
Rebecca's Founder Story and the Birth of Recon Retail
07:17
The Belief that Retail is Alive
09:00
The Importance of Client Telling in Retail
12:25
Retail as Utility vs. Retail as Experience
15:15
The Shift in Client Telling Across Brands
17:27
The Role of Employees in Customer Experience
20:10
AI in Retail: Enhancing Customer Experience
25:03
Closing Thoughts and Future of Retail
372 episodes
Share
Manage episode 506628580 series 2904320
Content provided by Brent W. Peterson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brent W. Peterson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of Talk Commerce, Rebekah Kondrat, founder of Rekon Retail, shares her journey from working at major brands like Starbucks and Apple to starting her own retail consulting firm. She emphasizes the importance of both operational excellence and customer experience in retail, debunking the myth that retail is dead. Rebekah discusses the significance of integrating online and in-store experiences, the role of employee training in enhancing customer loyalty, and how AI can be utilized to improve retail operations. She concludes with a call to action for brands to embrace retail and avoid pitfalls like paying dark rent.
Takeaways
- Rebekah Kondrat is the founder of Rekon Retail, helping brands open stores.
- Retail is not dead; it is evolving and thriving.
- Operational excellence is as important as product presentation.
- Employee training is crucial for building customer loyalty.
- Integrating online and in-store experiences enhances customer engagement.
- AI can support retail operations but cannot replace human intuition.
- Brands should focus on customer relationships to increase lifetime value.
- Retail experiences should be both utilitarian and enjoyable.
- Avoid paying dark rent by planning retail strategies carefully.
- Rekon Retail is dedicated to helping brands succeed in retail.
Chapters
00:00
Introduction to Retail and Customer Experience
03:40
Rebecca's Founder Story and the Birth of Recon Retail
07:17
The Belief that Retail is Alive
09:00
The Importance of Client Telling in Retail
12:25
Retail as Utility vs. Retail as Experience
15:15
The Shift in Client Telling Across Brands
17:27
The Role of Employees in Customer Experience
20:10
AI in Retail: Enhancing Customer Experience
25:03
Closing Thoughts and Future of Retail
372 episodes
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Similar to Talk Commerce
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
A weekly talk show taking a pragmatic look at the art and business of Software Development and the world of technology.
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
A podcast for developers interested in building great software products. Every episode, Adam Wathan is joined by a guest to talk about everything from product design and user experience to unit testing and system administration.
…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
WSJ’s Bold Names brings you conversations with the leaders of the bold-named companies featured in the pages of The Wall Street Journal. Hosts Tim Higgins and Christopher Mims speak to CEOs and business leaders in interviews that challenge conventional wisdom and take you inside the decisions being made in the C-suite and beyond.
…
continue reading
Developer Tea exists to help driven developers connect to their ultimate purpose and excel at their work so that they can positively impact the people they influence. With over 17 million downloads to date, Developer Tea is a short podcast hosted by Jonathan Cutrell, engineering leader with over 15 years of industry experience. We hope you'll take the topics from this podcast and continue the conversation, either online or in person with your peers. Email: [email protected]
…
continue reading
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…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
