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Content provided by Brent W. Peterson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brent W. Peterson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Tim Tynan Reveals How Every Chargeback Tells a Story and chargeback management Best Practices
Manage episode 508007205 series 2904320
Content provided by Brent W. Peterson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brent W. Peterson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Episode Description
In this episode, I sit down with Tim Tynan, CEO of Chargeback Gurus, to discuss the evolving landscape of chargeback management. We explore how merchants can better handle disputes, the significant changes coming with Visa's VAMP program, and the role of AI in payment processing. Tim brings decades of experience from IBM, Bank of America, and Citigroup to share practical insights for merchants dealing with chargebacks.
Key Timestamps
[00:02] - Introduction and guest background
[01:18] - Baseball discussion (Yankees vs. Twins fans)
[02:11] - Free Joke Project segment
[02:40] - How to make chargebacks exciting - "Every chargeback tells a story"
[04:30] - Common chargeback mistakes merchants make
[06:12] - VAMP Program explained - Visa's consolidation of dispute and fraud programs
[08:11] - Fraud prevention best practices and threshold management
[09:57] - New VAMP ratios: 1.5% for merchants, 0.7% for acquiring banks
[12:18] - Subscription model challenges - Best practices for recurring billing
[15:51] - AI and chatbot impact on customer service and chargebacks
[18:36] - The future of AI agents in commerce and dispute resolution
[22:01] - Shameless plug for Chargeback Gurus
[23:28] - Baseball wrap-up: Roger Clemens discussion
Key Topics Covered
VAMP Program Changes
- Consolidation of Visa Dispute Management Program and Visa Fraud Management Program
- New combined ratios and thresholds
- Impact on merchants and acquiring banks
- Timeline for full implementation (2026)
Chargeback Best Practices
- Importance of upfront documentation
- Consumer education and clear terms
- Account verification methods (CVV, address verification)
- Quality control processes
Subscription Business Models
- Opt-out capabilities as table stakes
- Regular customer reminders
- Education and transparency requirements
- Balance between business needs and consumer protection
AI and Technology
- Machine learning applications in chargeback management
- Human expertise vs. automation balance
- Quality control and accuracy concerns
- Practical implementation approaches
376 episodes
Share
Manage episode 508007205 series 2904320
Content provided by Brent W. Peterson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brent W. Peterson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Episode Description
In this episode, I sit down with Tim Tynan, CEO of Chargeback Gurus, to discuss the evolving landscape of chargeback management. We explore how merchants can better handle disputes, the significant changes coming with Visa's VAMP program, and the role of AI in payment processing. Tim brings decades of experience from IBM, Bank of America, and Citigroup to share practical insights for merchants dealing with chargebacks.
Key Timestamps
[00:02] - Introduction and guest background
[01:18] - Baseball discussion (Yankees vs. Twins fans)
[02:11] - Free Joke Project segment
[02:40] - How to make chargebacks exciting - "Every chargeback tells a story"
[04:30] - Common chargeback mistakes merchants make
[06:12] - VAMP Program explained - Visa's consolidation of dispute and fraud programs
[08:11] - Fraud prevention best practices and threshold management
[09:57] - New VAMP ratios: 1.5% for merchants, 0.7% for acquiring banks
[12:18] - Subscription model challenges - Best practices for recurring billing
[15:51] - AI and chatbot impact on customer service and chargebacks
[18:36] - The future of AI agents in commerce and dispute resolution
[22:01] - Shameless plug for Chargeback Gurus
[23:28] - Baseball wrap-up: Roger Clemens discussion
Key Topics Covered
VAMP Program Changes
- Consolidation of Visa Dispute Management Program and Visa Fraud Management Program
- New combined ratios and thresholds
- Impact on merchants and acquiring banks
- Timeline for full implementation (2026)
Chargeback Best Practices
- Importance of upfront documentation
- Consumer education and clear terms
- Account verification methods (CVV, address verification)
- Quality control processes
Subscription Business Models
- Opt-out capabilities as table stakes
- Regular customer reminders
- Education and transparency requirements
- Balance between business needs and consumer protection
AI and Technology
- Machine learning applications in chargeback management
- Human expertise vs. automation balance
- Quality control and accuracy concerns
- Practical implementation approaches
376 episodes
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Similar to Talk Commerce
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
…
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The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
A weekly talk show taking a pragmatic look at the art and business of Software Development and the world of technology.
…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
Hanselminutes is Fresh Air for Developers. A weekly commute-time podcast that promotes fresh technology and fresh voices. Talk and Tech for Developers, Life-long Learners, and Technologists.
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WSJ’s Bold Names brings you conversations with the leaders of the bold-named companies featured in the pages of The Wall Street Journal. Hosts Tim Higgins and Christopher Mims speak to CEOs and business leaders in interviews that challenge conventional wisdom and take you inside the decisions being made in the C-suite and beyond.
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Go offline with the Player FM app!
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