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Winning with a Fighter’s Edge
Manage episode 482557620 series 3584266
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Roland Ligtenberg, co-founder of Housecall Pro, discusses home service techniques with Josh and Kylie Marer, owners of Champion Heating & Air. They cover Champion’s origin story, life in the COVID years, hiring and training strategies, and some of the Housecall Pro features they love. Josh shares some of their ideas for community involvement, as well as their techniques for getting referrals. He also offers insights on building trust with customers and the traits he developed as a martial arts fighter that have contributed to his business success.
Chapters
1. Champion's Founding Story (00:00:00)
2. COVID as a Business Catalyst (00:09:48)
3. Building Trust Through Community (00:16:12)
4. Finding Quality Technicians (00:23:56)
5. Fighter's Mindset in Business (00:28:11)
6. Creating Options, Not Pressure (00:34:27)
7. Future Growth with Housecall Pro (00:38:14)
60 episodes
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