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S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025)

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Manage episode 497746120 series 2661694
Content provided by Management Consulted. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Management Consulted or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

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Starbucks is ditching its pickup-only and drive-thru-only stores. CEO Brian Niccol says they “lack warmth” — but is that really the reason?

In today’s Thursday Market Outsiders, Namaan and Jenny Rae break down the surprising move and whether it’s a smart brand strategy or a costly operational mistake.

Listen in to learn what this shift signals for loyalty, in-store experience, and the future of Starbucks' growth.

Previous episodes on Starbucks:

Join Market Outsiders live every weekday at 9:15AM ET on LinkedIn and YouTube.

  • Listen to the Market Outsiders podcast, the new daily show with the Management Consulted team

Connect With Management Consulted

  continue reading

Chapters

1. S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025) (00:00:00)

2. [Ad] A Case Study In Corporate Fear (00:11:20)

3. (Cont.) S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025) (00:12:08)

592 episodes

Artwork
iconShare
 
Manage episode 497746120 series 2661694
Content provided by Management Consulted. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Management Consulted or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

Starbucks is ditching its pickup-only and drive-thru-only stores. CEO Brian Niccol says they “lack warmth” — but is that really the reason?

In today’s Thursday Market Outsiders, Namaan and Jenny Rae break down the surprising move and whether it’s a smart brand strategy or a costly operational mistake.

Listen in to learn what this shift signals for loyalty, in-store experience, and the future of Starbucks' growth.

Previous episodes on Starbucks:

Join Market Outsiders live every weekday at 9:15AM ET on LinkedIn and YouTube.

  • Listen to the Market Outsiders podcast, the new daily show with the Management Consulted team

Connect With Management Consulted

  continue reading

Chapters

1. S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025) (00:00:00)

2. [Ad] A Case Study In Corporate Fear (00:11:20)

3. (Cont.) S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025) (00:12:08)

592 episodes

All episodes

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