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S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025)
Manage episode 497746120 series 2661694
Starbucks is ditching its pickup-only and drive-thru-only stores. CEO Brian Niccol says they “lack warmth” — but is that really the reason?
In today’s Thursday Market Outsiders, Namaan and Jenny Rae break down the surprising move and whether it’s a smart brand strategy or a costly operational mistake.
Listen in to learn what this shift signals for loyalty, in-store experience, and the future of Starbucks' growth.
Previous episodes on Starbucks:
- Starbucks Profits Crash 47% (Market Outsiders: July 30, 2025)
- Inside Starbucks’ Turnaround (Market Outsiders: June 16, 2025)
- Starbucks Business Breakdown (Strategy Simplified)
Join Market Outsiders live every weekday at 9:15AM ET on LinkedIn and YouTube.
- Subscribe to the Market Outsiders feed for daily episodes (Apple, Spotify).
- Follow Management Consulted on LinkedIn and subscribe on YouTube
- Connect with Namaan and Jenny Rae on LinkedIn
- Listen to the Market Outsiders podcast, the new daily show with the Management Consulted team
Connect With Management Consulted
- Schedule free 15min consultation with the MC Team.
- Watch the video version of the podcast on YouTube!
- Follow us on LinkedIn, Instagram, and TikTok for the latest updates and industry insights!
- Join an upcoming live event - case interviews demos, expert panels, and more.
- Email us ([email protected]) with questions or feedback.
Chapters
1. S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025) (00:00:00)
2. [Ad] A Case Study In Corporate Fear (00:11:20)
3. (Cont.) S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025) (00:12:08)
592 episodes
Manage episode 497746120 series 2661694
Starbucks is ditching its pickup-only and drive-thru-only stores. CEO Brian Niccol says they “lack warmth” — but is that really the reason?
In today’s Thursday Market Outsiders, Namaan and Jenny Rae break down the surprising move and whether it’s a smart brand strategy or a costly operational mistake.
Listen in to learn what this shift signals for loyalty, in-store experience, and the future of Starbucks' growth.
Previous episodes on Starbucks:
- Starbucks Profits Crash 47% (Market Outsiders: July 30, 2025)
- Inside Starbucks’ Turnaround (Market Outsiders: June 16, 2025)
- Starbucks Business Breakdown (Strategy Simplified)
Join Market Outsiders live every weekday at 9:15AM ET on LinkedIn and YouTube.
- Subscribe to the Market Outsiders feed for daily episodes (Apple, Spotify).
- Follow Management Consulted on LinkedIn and subscribe on YouTube
- Connect with Namaan and Jenny Rae on LinkedIn
- Listen to the Market Outsiders podcast, the new daily show with the Management Consulted team
Connect With Management Consulted
- Schedule free 15min consultation with the MC Team.
- Watch the video version of the podcast on YouTube!
- Follow us on LinkedIn, Instagram, and TikTok for the latest updates and industry insights!
- Join an upcoming live event - case interviews demos, expert panels, and more.
- Email us ([email protected]) with questions or feedback.
Chapters
1. S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025) (00:00:00)
2. [Ad] A Case Study In Corporate Fear (00:11:20)
3. (Cont.) S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025) (00:12:08)
592 episodes
All episodes
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