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Is your company processing and returning all customer voice mails? OMOQ #73
Manage episode 491833770 series 2793552
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Some research suggests the need to create 12 positive experiences in order to negate the effects of one bad experience. 12-1 odds are a mighty hill to climb. Unreturned voice mails contribute to making that hill. Are you sure you want to let voice mails go unanswered?
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