Best Jeffrey Mason Podcasts (2025)

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995: Christina Guthier - Joyfully Exhausted: Burnout and Recovery 51:06

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1d ago51:06

51:06

In this episode of The Self-Employed Life, I had the great pleasure of speaking with occupational health psychologist Dr. Christina Guthier, author of Joyfully Exhausted, about the often misunderstood concept of burnout. We discuss the idea that not all exhaustion is bad, explore the difference between joyful and harmful exhaustion, and examine the…

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Lars Magnusson on the History of Economic Thought in Sweden 26:47

1d ago26:47

26:47

In 2022, Swedish historian of economic thought Lars Magnusson published a major book (in Swedish) about Swedish economic thought, from the late Middle Ages to the mid 19th century. The title (in English): From Medieval Provincial Law to State Liberalism: Economic Thought in Sweden. One theme is that proto-liberal thinking, often mixed in varying de…

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Are you creating customer confusion by casually using unfamiliar acronyms? OMOQ #81 0:59

2d ago0:59

0:59

Using acronyms can often sound like cryptic, mumbo-jumbo to the customer ear. Perhaps it is time to exchange unfamiliar acronyms with names, and descriptions that customers can actually understand, and relate to? Support the showBy Jeffrey Mason

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PlanningxChange 133: Five Decades in City Planning: A Conversation with Peter O’Leary 47:50

5d ago47:50

47:50

In this episode of PlanningXchange, we speak with Peter O’Leary, whose planning career spans an impressive five decades. Peter began his journey in the mid-1970s as a cadet in local government, rising through the ranks to senior management. He later moved into the private sector before serving over 11 years as a Tribunal Member at VCAT, where he pr…

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PlanningxChange 133: Five Decades in City Planning : A conversation with Peter O'Leary 47:49

5d ago47:49

47:49

In this episode of PlanningXchange, we speak with Peter O’Leary, whose planning career spans an impressive five decades.Peter began his journey in the mid-1970s as a cadet in local government, rising through the ranks to senior management. He later moved into the private sector before serving over 11 years as a Tribunal Member at VCAT, where he pre…

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How to prevent the OCTOPUS EFFECT from destroying your company? OMOQ #80 0:53

6d ago0:53

0:53

Imagine an Octopus with eight sucker-bearing arms, a soft body, and a strong beaklike jaw. Now transfer this image to what happens when a company lies to a customer. Each outright lie (body) ends up requiring many sub-lies (sucker-bearing arms) to support the false story (body). Here is the rub…customers detect lies more often than not. What can we…

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994: The Power of Paradox in Business and Life 14:38

8d ago14:38

14:38

People are typically very uncomfortable exisitning in what appears to be a paradox. I think where we often get tripped up is when we believe we have to resolve these tensions—pick one truth and discard the other. But what if wisdom and life comes from learning to stand in the paradox? To hold both truths at once. Sell to the Rich: The Insiders Hand…

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Do your customers know the benefits of using your products and services? OMOQ #79 1:00

9d ago1:00

1:00

Features, features, features. What about the benefits? Many companies fail to explain the “WHY” when it comes to listing features. in the features. What if you were to pair every feature with a benefit. “The real benefit to you” is a phrase more customers need to hear. What’s in it for the customer? Support the show…

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How does your company define the customer experience? OMOQ #78 0:59

13d ago0:59

0:59

Customer transactions travel a road of various micro-experiences (transactional components) that shape buyer’s opinions, perceptions, repeat and referral business. Collectively, these components are called Experience Events (EE). Are your identifying these events? Are you managing these events for customer-pleasing delivery? If not, you may unknowi…

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993: Katie Keller Wood - Busting the Myth of Work-Life Balance 46:23

15d ago46:23

46:23

In this episode of The Self-Employed Life, I had the pleasure of speaking with Katie Keller Wood, Montessori educator, TEDx speaker, and author of the upcoming book Alignment: A Montessori Approach to Reimagining Work-Life Balance. We challenge the myth of work-life balance and instead explore the powerful metaphor of a life mosaic—how different as…

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Is your company recognizing the gold nuggets found in customer complaints? OMOQ #77 0:52

16d ago0:52

0:52

Customer complaints can set up course corrections for companies that are going off road! The keys to getting back on track are 1) listening to the customer (not just hearing), 2) being humble enough to accept the criticism, 3) and being smart enough to fix the problems! In many cases, the complaints have a common thread that make the course correct…

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What tools does your company use to help customers sell silently? OMOQ #76 0:57

20d ago0:57

0:57

The appetite for “DIY” products and services has never been higher. What does your company do to cater to this modern mindset? Assuming no salesperson will aid potential customers, what information are you providing to assist informed decisions? Do you deploy tools of Silent Selling? Support the show…

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992: Julia Phelan - Understand the Science of Learning to Truly Change Lives 54:43

22d ago54:43

54:43

In this episode of The Self-Employed Life podcast, I had the great pleasure of speaking with learning scientist, curriculum expert, and the “Workshop Whisperer”, Julia Phelan. In this episode we explore how well-intended coaches, consultants, and course creators can unknowingly do harm when they don’t understand how people actually learn. Julia sha…

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How can companies create more AHA moments for customers? OMOQ #75 0:58

23d ago0:58

0:58

Are you in need of some additional ‘WOW” factors in your business presentations to customers? One of the coolest ways to do this is to search your facts, features, and benefits vault for things you have never communicated to customers. Once discovered, tell and sell your customers in ways that create more compelling “AHA” moments. Support the show…

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Does your company ever examine how customer perceptions can become customer realities? OMOQ #74 0:56

27d ago0:56

0:56

Perception and facts often compete for the truth. Perhaps it is time to start examining the perceptions customer have of your business, and the services that are delivered. Often times companies lose customers just because their bad impressions became a reality that may be void of fact! Support the show…

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991: Overwhelm is Aliveness in Disguise 13:56

29d ago13:56

13:56

Do you suffer from feelings of overwhelm? Too much going on, too much to do, too much of whatever? I know I do and it's always been a source of wasted energy. In this episode I offer a whole reframing of overwhelm, a shifting of how you might think about it with hopefully positive results. Give it a try! Sell to the Rich: The Insiders Handbook to S…

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Is your company processing and returning all customer voice mails? OMOQ #73 0:55

1M ago0:55

0:55

Some research suggests the need to create 12 positive experiences in order to negate the effects of one bad experience. 12-1 odds are a mighty hill to climb. Unreturned voice mails contribute to making that hill. Are you sure you want to let voice mails go unanswered? Support the showBy Jeffrey Mason

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Interview with Jeffrey Seller 1:05:37

1M ago1:05:37

1:05:37

I speak with Jeffrey Seller about his memoir Theater Kid, which is a coming-of-age tale from the most successful American producer of our time. He is one of the masterminds behind the Tony Award winning musicals Rent, Avenue Q, In the Heights, and Hamilton.By Stuart Brown

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Marcus Luther Talks Leading and Learning in the Digital Teacher's Lounge 54:31

1M ago54:31

54:31

In this episode of Conceptually Speaking, I sit down with Marcus Luther, a 13th-year high school English teacher and co-host of The Broken Copier podcast. After spending his first eight years teaching in Arkansas, Marcus recently returned to the Pacific Northwest, bringing with him a wealth of classroom experience and a passion for teacher-centered…

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Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72 0:59

1M ago0:59

0:59

Flexibility. Creativity. Willingness. Finding solutions that solve unique issues. Going the extra mile. Never saying never. Do these descriptions sound like your company? If not, imagine what kind of repeat and referral business you could attract by becoming these descriptions. CANDO companies win more friends and influence more people then CAN’T D…

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PlanningxChange 132: How AI Is Transforming City Planning - with Scott Matheson 53:15

1M ago53:15

53:15

In this episode of PlanningXchange, we speak with Scott Matheson, Head of Planning at MyLot, an Australian AI technology company focused on simplifying the planning process for councils and communities. With a background in statutory planning across local government, consultancies, and the Victorian Department of Transport and Planning, Scott bring…

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PlanningxChange 132: How AI Is Transforming City Planning - with Scott Matheson 53:16

1M ago53:16

53:16

In this episode of PlanningXchange, we speak with Scott Matheson, Head of Planning at MyLot, an Australian AI technology company focused on simplifying the planning process for councils and communities. With a background in statutory planning across local government, consultancies, and the Victorian Department of Transport and Planning, Scott bring…

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990: Emily Paul - Unlock the Power of Alchemy in Your Business 45:18

1M ago45:18

45:18

In this episode of The Self-Employed Life, I had the great pleasure of speaking with Emily Paul, a member of my High Achievers year-long coaching group. We explored the concept of alchemy—what it really means and why it's essential for entrepreneurs. Emily shares how she helps high-achieving individuals dissolve old patterns, tap into deeper intuit…

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Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71 0:56

1M ago0:56

0:56

Mirrors fill a board room during an inter-company meeting. Edicts are laid down, and attendees are told to reflect what the C-level demands. Imagine what would happen if companies abandon that reflective mindset, and exchanged it with an outward-looking mindset? If customers pay the bills, then why don’t more companies look through the windows that…

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Do you still provide quality service even after you got paid for the job? OMOQ #70 0:59

1M ago0:59

0:59

To some companies, servicing really kicks into high gear after the sale. Why then? Because those companies realize that the repeat and referral pot of gold awaits them, when their paying customers feel they are being cared for after the sale. We encourage you to inject this mindset into your business models. Support the show…

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Is it time for your organization to purge some stinkin thinkin? OMOQ #69 0:53

1M ago0:53

0:53

We have all witnessed companies that aren’t flexible. They defend their legacy procedures as a badge of honor, and claim they have been doing business the same way for decades. For some companies that is their hallmark. For others, it is going to allow the competition to zoom by them. Where do you stand? Do you have some stinkin thinkin that needs …

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How do brevity and simplicity fit into your service deliverables? OMOQ #68 0:57

2M ago0:57

0:57

Imagine if you and your team went hunting for ways to become more streamlined with customers? After all, time is the currency of the experience economy, and saving customer time converts to money saved. Have fun on your hunts! Be bright. Be brief. Be done! Support the showBy Jeffrey Mason

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989: The Art of Living Well 25:00

2M ago25:00

25:00

I've spent the past five weeks in Paris with one week left. When I left the U.S., I had some very clear intentions. One of them was to explore all the aspects of #TheArtOfLivingWell. I'd like to share what I learned so that you can consider these "luxuries" in your own life. Sell to the Rich: The Insiders Handbook to Selling Luxury – Website Contac…

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Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67 0:55

2M ago0:55

0:55

Does your management style look like this: “Your hired. Come in tomorrow at 4:00, and you can start waiting on those tables of hungry people.” Why do so many brands manage this way? Are you sure these employees know the mission, and all the mechanics that support the mission? Maybe it’s time to reprioritize the order in which we teach, train and de…

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"Pass Through Town" by Stephen Like 41:24

2M ago41:24

41:24

"Always said that I'd get out; well, I'm a lot older now." In this episode, Emmeline sits down with Dallas-based singer-songwriter Stephen Like. He shares his beautiful ode to nostalgia, “Pass Through Town,” and indulges Emmeline in a discussion of how the “good old days” looked for him and how the idea of retrospection inspired many of the songs o…

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"Brother" by Christine Hand 42:42

2M ago42:42

42:42

"I know that you were kind, and that's more than some can say about their lives." In this episode, Emmeline sits down with the talented Christine Hand to talk about about her beautiful song, "Brother." They talk about the intricacies of grief, the weight of "supposed to," the way songwriting can help us process things that don't make sense, and how…

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"Who I Am Now" by Jeffrey Michael Widman 1:00:20

2M ago1:00:20

1:00:20

In this episode, Emmeline sits down with Dallas-based singer-songwriter Jeffrey Michael Widman (again!) to get honest and vulnerable about mental health, simplicity in songwriting, and the value of honesty in meaningful art. They also geek out about their mutual love for Matt Nathanson as a songwriter, and Emmeline continues her mission to make sur…

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Dead Outlaw 34:40

2M ago34:40

34:40

A rollicking conversation with the composing team behind the current Broadway hit, Dead Outlaw - David Yazbek and Erik Della Penna. The two, life-long friends, engage in an entertaining and revealing discussion about the show and musical theater in general.

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Does your company reprimand failure, or reward it? OMOQ #66 0:59

2M ago0:59

0:59

Is failure always traceable to employee ineptitude or carelessness? Or, is failure the result of risk takers who stick their neck out to try something new? No company gets better unless they fail first. How will your corporate culture process future failures? Support the showBy Jeffrey Mason

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What would your day be like if you managed tasks by touching things only onetime? OMOQ #65 0:56

2M ago0:56

0:56

Review. Sort. Pile. Then, when you have time, manage the task later. Or, imagine managing each task as you encounter it? Imagine how much time you would save by steam lining task management? Support the showBy Jeffrey Mason

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George Selgin on the New Deal and Economic Recovery 56:08

2M ago56:08

56:08

George Selgin discusses his book False Dawn: The New Deal and the Promise of Recovery, 1933–1947 (University of Chicago Press, 2025), which was treated to a review essay by Jason Taylor in the March 2025 issue of Econ Journal Watch.By Econ Journal Watch

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Does your company deliberately initiate customer greetings? OMOQ #64 0:55

2M ago0:55

0:55

This sounds like a funny question! However, the reality is sad. So many companies don’t train their associates to be greeting initiators. When we bypass the chance to greet first, we are often starting the transactional experience as thought the customer is an intruder! Why would we do that? Why do so many of us do that? Imagine if your company del…

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988: Nesha Pai - Courageous Dreamers Win 41:30

2M ago41:30

41:30

In this episode of the Self-Employed Life, I had the great privilege of speaking with Nesha Pai, author of the book “Overcoming Ordinary Obstacles”. Nesha shared how she transitioned from running a fully remote accounting firm to empowering others to pursue their boldest dreams. She further explains how personal tragedies deepened her mission. We e…

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Are you actively noticing any potential business improvements from everyday life? OMOQ #63 0:52

2M ago0:52

0:52

Our surroundings are filled with observations and conversations that can reveal potential improvements for our businesses. All we have to do is look, listen, and think! Are you in? If not, you are possibly missing some cool, easy, and impactful change agents that are tucked inside everyday life! Support the show…

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PlanningxChange 131: Alfonso Morales & Edna Ely-Ledesma - Public Markets 1:03:05

2M ago1:03:05

1:03:05

In this episode of PlanningXchange, we speak with Professor Alfonso Morales and Edna Ely-Ledesma of the University of Wisconsin-Madson about the unique and often overlooked role of public markets in shaping vibrant, inclusive urban environments. Drawing on their research and on-the-ground experience, they share insights into how markets serve not j…

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PlanningxChange 131: Alfonso Morales + Edna Ely-Ledesma: Public Markets 1:03:06

2M ago1:03:06

1:03:06

In this episode of PlanningXchange, we speak with Professor Alfonso Morales and Edna Ely-Ledesma of the University of Wisconsin-Madson about the unique and often overlooked role of public markets in shaping vibrant, inclusive urban environments. Drawing on their research and on-the-ground experience, they share insights into how markets serve not j…

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Interview with Daniel Jenkins 27:17

2M ago27:17

27:17

I interview with Daniel Jenkins (Big River, Big – the Musical), who is appearing in the new Richard Maltby, Jr. and David Shire revue, About Time. About Time, which runs at Goodspeed’s Norma Terris Theater in Chester, CT from May 24 - Jun 15, 2025, is the third revue created by the composing team. Here is a brief description of the show: From long-…

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What one change can be implemented today, that will create happier customers tomorrow? OMOQ #62 0:48

2M ago0:48

0:48

One. Just one. Today. There is low-hanging improvement opportunity fruit all around us. We invite you to grab a pen, paper, find a quiet space, and we are confident you can find an easy, customer-pleasing improvement in 30 minutes of thought. One. Just one. Today. Support the showBy Jeffrey Mason

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Is your company merely taking orders, or creating experiences? #61 0:53

2M ago0:53

0:53

Like it or not, consumers are gauging the purchasing process through the lens of experience. Every word, motion, action, or inaction, seems to be subject to an experience scorecard. If your company is not buying into this, you are most likely losing potential sales to the competition. Support the show…

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Does your company have a mindset to routinely update customers? #60 0:54

3M ago0:54

0:54

Be the customer from time-to-time. Thank about how your products, and services affect the buyer. As you peer through the user lens, ask yourself what you would want to know. This periodic exercise can be fun, and beneficial to your bottom line! We encourage you to embrace this mindset. Think. Fix. Deliver. Create more repeat, and referral customers…

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987: Annette Mason -The Power of Intentional Sabbaticals 42:30

3M ago42:30

42:30

In this episode of The Self-Employed Life, I had the great pleasure of speaking with Annette Mason, sabbaticalist and Succession Architect at Trilogy Design Works. Annette shared how intentional sabbaticals can be powerful tools for self-employed individuals to regain clarity, spark creativity, and build sustainable success. We discussed the differ…

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What value does your company place on providing customers user-friendly information? OMOQ #59 0:57

3M ago0:57

0:57

Do you give customers detailed information? How often? Is it vital information? Are you bypassing the release of pertinent information the customer is wanting to receive? What formats do you use to communicate information. Is this information written with internal company-speak, or is it presented with simplicity, and clarity that customers can und…

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Would customers describe your company as being problem-solvers, or problem-skippers? OMOQ #58 0:59

3M ago0:59

0:59

Solving customer problems requires a rolling up of the sleeves, managing the details, and finding a workable solution. This can be hard work requiring patience, diligence, and research. Is this your company? If not, should it be? Support the showBy Jeffrey Mason

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986: Heather Holloway - Stress Less Serve More 31:05

3M ago31:05

31:05

In this episode of the Self Employed Life, I had the great pleasure of speaking with Heather Holloway, founder of Holloway Media Services. Heather shared her journey of personal and professional emergence, emphasizing the importance of stress reduction and serving more. We further discussed her social media strategy, focusing on the significance of…

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Do you have a “Continuous Improvement Team” (CIT) within your company? OMOQ #57 0:59

3M ago0:59

0:59

CIT units are a valuable corporate component that can offer insight to necessary changes. As many athletic coaches have said, “if we are not striving to always get better, we are getting worse.” Why? Because competitors who use CIT units will surpass stagnant mindsets. Complacency breeds mediocrity. Support the show…