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Have you ever had an experience in business (or life in general) where your service provider went above & beyond to really make you feel special and seen? I can count on one hand the number of times I've experienced this feeling, but damn it feels great, so I'm on a mission to make over-delivery the standard in my business. 🤓💻🖤
THE JUICY HIGHLIGHTS:
🖤 Under promising & over-delivering
🖤 Over-delivering during each phase of the client contract
🖤 Experiences that are awe-evoking are in the ✨details✨
THE EPISODE BREAKDOWN:
[0:38] Our realtors absolutely spoiling us with over-deliveries
[2:28] Over-delivering as the new standard
[3:41] How I spoil my clients
[5:21] Take a look at your offers & the experiences you provide to curate this effect
[6:26] Overgiving in a program is not over-delivering
[7:45] Easing client processes with over-deliveries as simple as a coffee gift card
[8:09] Phase one: What does your onboarding process look like?
[12:52] Phase two: Consider simplifying what's going on inside the program & little details that can be taken up a notch
[14:21] Phase three: The offboarding process to support the client through the finish line
[15:42] Phase four: Humanizing the client experience past the end of the contract
[16:10] My experiences with mentors & not feeling supported after our contract ended
[18:25] Setting business boundaries after the contract while still offering love & support
[20:50] Getting fired up about this 🔥 Mentors are too focused on what others can do for them rather than what we can do for others
[21:42] My strategy to continue engaging with past clients
THE CEO MASTERMIND WAITLIST
The mastermind that helps you build a sustainable AND ethical business. Here, we allow for self-witnessing because we know that a better you equals a better Founder, CEO, and leader. I hold space for the conscious collective of building you and building your ethical & sustainable business through refined company operations, consumer experiences, and more. This is the strategy that stands the test of time.

MORE ABOUT ASH
I am the definition of duality — I swear like a sailor and break rules like it’s my job, but I also hold incredible space for my clients and work my ass off to help them achieve the success they’re after. But I'm also here for the non-preneur woman, too. My background in counseling gives me a unique perspective on what it means to show up, serve, & create connection for those who feel like they've never belonged before.

LINKS:

• Become the Regulated Woman
• Get emails that feel like your best friend (if your best friend was a therapist and actually told you the truth).
• Use code BB20 to get The Burnout Breakthrough for only $7
• Follow me on IG (dropping in once a quarter for updates & gossip)
• Website: ashmcdonaldmentoring.com

Work with me 1:1

• Therapeutic Mentorship
• Business Therapy (therapy + strategic mentorship)
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