In this episode of Behind the Docs, Patrick sits down with Matt Knight, Publishing Systems Manager at the Chartered Insurance Institute, to explore how more than three decades in publishing, typesetting, and learning materials production shaped his journey into structured content and content operations.

Matt shares how his team transitioned from traditional print workflows to DITA and Heretto, balancing the needs of structured content with the demands of large-scale learning materials. From troubleshooting XML quirks to training external subject matter experts to work directly in the system, Matt highlights the wins, challenges, and lessons learned along the way.

If you’re curious about what content operations looks like in a global learning organization—and how to make structured content stick in the real world—this conversation is packed with insights you won’t want to miss.