Best Heretto Podcasts (2025)

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13. Technical Writers Should Be Rebranded to Knowledge Engineers with Dave Koelmeyer of IDEXX 38:11

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23d ago38:11

38:11

In this episode of Behind the Docs, Patrick Bosek interviews Dave Koelmeyer, the Content Operations Manager at IDEXX. Dave shares his unexpected journey from IT support to becoming a professional technical communicator. He discusses the importance of consistency in documentation, scaling of technical content using structured content and a CCMS, and…

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12. The Philosophy of Structured Content with Jarod Sickler 41:58

1M ago41:58

41:58

In this special episode of Behind the Docs, Ren sits down with Heretto’s own Jarod Sickler — philosopher-turned-structured-content expert, and one of the most genuinely thoughtful voices in the documentation world. Jarod shares how a grad-school paper and a chance encounter in a Rochester coffee shop set him on an unexpected path into technical doc…

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11. From Accidentally Structured to Intentionally Scalable with Sandie Markle 39:56

1M ago39:56

39:56

In this episode of Behind the Docs, we sit down with Sandie Markle, content engineer and CEO of Blueberri, whose journey through food tech, structured content, and accidental content engineering is one of the most fascinating we’ve ever featured. Sandie shares how a career pivot from finance to Shanghai led her into the world of recipe platforms, s…

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10. From Chili's Training Docs to Enterprise DITA Migration with Laura Minaie 46:00

2M ago46:00

46:00

In this episode, we welcome Laura Minaie to Behind the Docs! Laura recently joined our team and brings a fascinating journey from editing training documents at Chili's to becoming a content strategist in the tech documentation world. She shares her 12-year career at Citrix/LogMeIn, discussing how she discovered technical writing, led a major DITA m…

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9. Building Customer Education Programs with Karissa Van Baulen 35:15

2M ago35:15

35:15

Episode Overview Join host Patrick Bosek in conversation with Karissa Van Baulen, a customer education professional with over a decade of experience in technical communication and knowledge management. Karissa shares her journey from customer support at startup Hotjar through building education programs that saved millions annually. Guest Bio Karis…

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8. BtD at LavaCon, The Content Strategy Conference - Pt. 2 1:07:24

2M ago1:07:24

1:07:24

The conversations keep rolling at LavaCon! In this episode, we’re talking to four guests who each bring a totally different perspective on content, tech, and the future of our field. Sandie Markle, founder of Blueberri, shares how she’s bringing content strategy to the food tech world — and why she believes structured content is the key to helping …

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7. BtD at LavaCon The Content Strategy Conference - Pt. 1 38:52

2M ago38:52

38:52

We took Behind the Docs on the road to LavaCon 2025 in Atlanta! Host Ren Taylor chats with some of the brightest minds in tech comm and content strategy — including Hannah Kirk, Noz Urbina, Kat Rierson, Manny Silva, and Sofiya Minnath — about how AI, metrics, and automation are reshaping the way we create, manage, and measure documentation. From do…

4M ago34:32

34:32

Patrick Bosek, CEO of Heretto, chats with content leader Barbara Green of ACSTechnologies about her unconventional path into documentation, from programming a typewriter to shaping enterprise content strategy. She shares lessons on scaling content, proving ROI, and the surprising ways documentation transforms customer experience.…