Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they unravel the tangled web of power dynamics between property management firms and the providers they rely on to keep operations running smoothly. From delayed payments and one-sided contract terms to the silent pressure vendors face to absorb costs or risk losing business, we expose the often-overlooked imbalances that threaten the stability of these crucial partnerships.

In this episode, Kerry and Jimmy share firsthand accounts of strained relationships, explore the legal and ethical gray areas, and examine the unintended, and sometimes fatal consequences of a broken system. They dive deep into how a lack of financial transparency and operational accountability can lead to vendor collapse, service interruptions, and long-term damage across multifamily communities.

Kerry and Jimmy’s Words of Wisdom: “When property managers control the purse strings and providers are left chasing payments, it’s not just bad business — it’s a system built to break. Vendors who have payroll to make are often pushed to the edge, and critical services delayed or denied for the very residents these communities are supposed to serve. This isn’t just an invoice issue — it’s a systemic imbalance that creates real fallout, and if we don’t start recognizing the value of our provider network and creating fair, accountable systems, we’re going to see even more cracks forming across the entire multifamily ecosystem.”

Resources: Time to Rethink Your Operating Models

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