This week we're joined by Paul Stephenson Director, Learning - Client Relationships at TIAA to discuss his approach to learning and development. The secret is.... people. We cover everything from human connection, to AI, and cohort-based training. Hope you enjoy!

🔗 Connect with Paul Stephenson via LinkedIn: https://www.linkedin.com/in/paulr4stephenson/

🔗Check out Pauls books here: https://www.lulu.com/spotlight/pr4s

🔗Learn more about TIAA: https://www.tiaa.org/public

What's Inside This Episode?

People Over Tech: AI is a tool, not a replacement—L&D should always start with people.

Measuring Success: Using Six Sigma and real-world KPIs to track training impact.

Making Training Less Painful: Test-out options and adaptive learning paths.

AI in L&D: Enhancing coaching and leadership training.

Onboarding at Scale: How TIAA trains 100+ new hires per quarter efficiently.

Doing More with Less: Smart restructuring and redeploying talent.

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