In This Episode...

Matthew Connor sits down with Kevin Hall to discuss IT’s evolving role from a support function to a strategic driver of business growth. Kevin shares how Westconsin Credit Union has shifted IT beyond the traditional “fix-it” mindset, emphasizing business enablement, internal development, and cross-department collaboration.

A key focus is breaking down IT gatekeeping by empowering frontline employees with technical knowledge, fostering a culture where technology is embraced rather than feared. This approach has allowed Westconsin Credit Union to promote internally for IT roles, ensuring a strong cultural fit while strengthening the organization’s technological foundation.

Kevin also highlights the transformation of cybersecurity from a regulatory necessity to a business enabler. By integrating security into broader business discussions and framing it as a risk mitigation strategy, organizations can move beyond the outdated “department of no” mentality. Additionally, Kevin explores AI’s role in financial services, noting its potential to automate processes, enhance fraud detection, and provide personalized financial guidance to members.

As the conversation wraps up, Kevin encourages IT professionals to embrace change, collaborate across departments, and take advantage of non-traditional paths into the industry. By combining technical expertise with business awareness, IT can drive meaningful innovation and long-term success.