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How Retailers Can Replicate the Amazon Experience - with Virgil Ghik, Co-Founder at WeSupply Labs
Manage episode 357538004 series 3452347
Content provided by Erik Christiansen, CEO & Co-Founder of Justuno, Erik Christiansen, CEO, and Co-Founder of Justuno. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Erik Christiansen, CEO & Co-Founder of Justuno, Erik Christiansen, CEO, and Co-Founder of Justuno or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Erik sits down with Virgil Ghik, Co-Founder at WeSupply Labs, to talk about everyone's love-hate relationship with Amazon.
How to replicate the Amazon experience for e-commerce success:
- Communication is key - over-communication FTW
- Focus on an easy shopping, checkout, delivery, and return experience
- 3 things your customers love that won't change (per Jeff Bezos): Low prices, fast delivery, great customer experience
- ^^ How to achieve all 3 of these
- The importance of walking through your own brand's purchase - and post-purchase - experience
Host: Erik Christiansen - https://www.linkedin.com/in/erikc/
Guest: Virgil Ghik - https://www.linkedin.com/in/virgilghic/
WeSupplyLabs - https://wesupplylabs.com/
32 episodes
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