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Episode 290: Cracking the Code on Client Retention: Small Tweaks, Big Impact
Manage episode 484156716 series 2991340
What We Cover In This Episode:
How the three main pillars of retention make up the foundational strategy for boosting client retention [6:04]
The way to use tactical behavior tracking to identify at-risk clients [6:26]
Why starting a consistency club to recognize and reward members for maintaining regular attendance streaks is such an effective strategy [11:03]
The importance of intentionally connecting new members with both staff and established regulars and what happens when you do this [15:50]
LINKS:
Episodes 97, 135, 153, 155, 157 & 159 with Niki Riga
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