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121: Rhetoric vs. Reality -- Mark Zbaracki (Summary of Episode)

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Manage episode 462225136 series 2416900
Content provided by Talking About Organizations. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Talking About Organizations or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Coming soon! You might not have heard of Total Quality Management (TQM) but you no doubt have encountered pre-packaged performance improvement programs like it. What happens when the promises and rhetoric surrounding such a program exceed the realities of its implementation? Such is the subject of Mark Zbaracki’s “The rhetoric and reality of Total Quality Management” that explored its implementation in several different sites, finding that oftentimes the pressures to maintain organizational legitimacy overtake all other considerations.

  continue reading

344 episodes

Artwork
iconShare
 
Manage episode 462225136 series 2416900
Content provided by Talking About Organizations. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Talking About Organizations or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Coming soon! You might not have heard of Total Quality Management (TQM) but you no doubt have encountered pre-packaged performance improvement programs like it. What happens when the promises and rhetoric surrounding such a program exceed the realities of its implementation? Such is the subject of Mark Zbaracki’s “The rhetoric and reality of Total Quality Management” that explored its implementation in several different sites, finding that oftentimes the pressures to maintain organizational legitimacy overtake all other considerations.

  continue reading

344 episodes

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