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121: Rhetoric vs. Reality -- Mark Zbaracki (Part 1)

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Manage episode 462235724 series 2416900
Content provided by Talking About Organizations. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Talking About Organizations or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

This month we explore a renowned multiple-case study commonly assigned as foundational readings in organization studies programs. Mark Zbaracki’s “The rhetoric and reality of Total Quality Management” chronicled the development and introduction of Total Quality Management (TQM) into the corporate environment, only to find that in many cases its implementation did not align with the promises made by leaders about process improvements nor did firms fully exercise all the practices and activities that TQM required. The question that Zbaracki posed was more than to what extent did this rhetoric-reality unfold, but why?

  continue reading

344 episodes

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iconShare
 
Manage episode 462235724 series 2416900
Content provided by Talking About Organizations. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Talking About Organizations or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

This month we explore a renowned multiple-case study commonly assigned as foundational readings in organization studies programs. Mark Zbaracki’s “The rhetoric and reality of Total Quality Management” chronicled the development and introduction of Total Quality Management (TQM) into the corporate environment, only to find that in many cases its implementation did not align with the promises made by leaders about process improvements nor did firms fully exercise all the practices and activities that TQM required. The question that Zbaracki posed was more than to what extent did this rhetoric-reality unfold, but why?

  continue reading

344 episodes

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