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The Human Side of Smart Storage
Manage episode 499487226 series 2805944
Can AI truly replace the human touch in self-storage?
Scott Meyers welcomes Mason Levy, founder of Swivl, to explore how artificial intelligence is transforming customer engagement across the self-storage industry.
From its surprising roots in healthcare and cannabis tech to powering over 4,700 self-storage facilities today, Swivl is revolutionizing the contact center model with its AI-driven platform.
The conversation dives deep into conversational AI, human-in-the-loop systems, future-proofing tech stacks, and why personalization still matters in an automated world
WHAT TO LISTEN FOR
0:56 The Accidental Storage Tech Founder
5:48 What Makes Swivl Different From Just Another Chatbot?
10:31 Smarter Gate Codes & SMS: Real-Life Use Cases
20:59 Swivl’s Future: Voice AI, Contact Center Suite & More
32:55 The Human Side of Storage: Why Empathy Still Wins
Leave a positive rating for this podcast with one click
CONNECT WITH MASON LEVY
CONNECT WITH US
Website | You Tube | Facebook | X | LinkedIn | Instagram
Follow so you never miss a NEW episode! Leave us an honest rating and review on Apple or Spotify.
Chapters
1. The Human Side of Smart Storage (00:00:00)
2. The Accidental Storage Tech Founder (00:00:56)
3. What Makes Swivl Different From Just Another Chatbot? (00:05:48)
4. Smarter Gate Codes & SMS: Real-Life Use Cases (00:10:31)
5. Swivl’s Future: Voice AI, Contact Center Suite & More (00:20:59)
6. The Human Side of Storage: Why Empathy Still Wins (00:32:55)
246 episodes
Manage episode 499487226 series 2805944
Can AI truly replace the human touch in self-storage?
Scott Meyers welcomes Mason Levy, founder of Swivl, to explore how artificial intelligence is transforming customer engagement across the self-storage industry.
From its surprising roots in healthcare and cannabis tech to powering over 4,700 self-storage facilities today, Swivl is revolutionizing the contact center model with its AI-driven platform.
The conversation dives deep into conversational AI, human-in-the-loop systems, future-proofing tech stacks, and why personalization still matters in an automated world
WHAT TO LISTEN FOR
0:56 The Accidental Storage Tech Founder
5:48 What Makes Swivl Different From Just Another Chatbot?
10:31 Smarter Gate Codes & SMS: Real-Life Use Cases
20:59 Swivl’s Future: Voice AI, Contact Center Suite & More
32:55 The Human Side of Storage: Why Empathy Still Wins
Leave a positive rating for this podcast with one click
CONNECT WITH MASON LEVY
CONNECT WITH US
Website | You Tube | Facebook | X | LinkedIn | Instagram
Follow so you never miss a NEW episode! Leave us an honest rating and review on Apple or Spotify.
Chapters
1. The Human Side of Smart Storage (00:00:00)
2. The Accidental Storage Tech Founder (00:00:56)
3. What Makes Swivl Different From Just Another Chatbot? (00:05:48)
4. Smarter Gate Codes & SMS: Real-Life Use Cases (00:10:31)
5. Swivl’s Future: Voice AI, Contact Center Suite & More (00:20:59)
6. The Human Side of Storage: Why Empathy Still Wins (00:32:55)
246 episodes
All episodes
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