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Turning Client Success Into a Competitive Advantage

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Manage episode 455645035 series 3600646
Content provided by Summer Poletti. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Summer Poletti or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In today’s competitive landscape, retaining clients isn’t just a goal—it’s survival. As competitors ramp up their efforts to lure away your hard-earned clients, how do you protect the relationships you’ve worked so hard to build? In this episode of C-Suite Sidekick, I revisit one of my most impactful topics: protecting your clients from poaching.

Drawing on real-world insights and actionable strategies, we’ll explore how to:

  • Strengthen client relationships through proactive engagement.
  • Align internal teams to prevent cracks in client experience.
  • Use business reviews and referrals to deepen loyalty and drive growth.
  • Leverage client success stories as powerful marketing assets.

Stick around for my fresh perspectives on how alignment and client success will be your best tools for navigating 2025 and beyond.
Companion content:

Show notes:

  • Connect with Summer on LinkedIn
  • Visit Rise of Us for more information about Summer's services
  • Episode recorded and edited using Descript
  • Repurposed content, such as this description created using CastMagic

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit summerpoletti.substack.com
  continue reading

63 episodes

Artwork
iconShare
 
Manage episode 455645035 series 3600646
Content provided by Summer Poletti. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Summer Poletti or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In today’s competitive landscape, retaining clients isn’t just a goal—it’s survival. As competitors ramp up their efforts to lure away your hard-earned clients, how do you protect the relationships you’ve worked so hard to build? In this episode of C-Suite Sidekick, I revisit one of my most impactful topics: protecting your clients from poaching.

Drawing on real-world insights and actionable strategies, we’ll explore how to:

  • Strengthen client relationships through proactive engagement.
  • Align internal teams to prevent cracks in client experience.
  • Use business reviews and referrals to deepen loyalty and drive growth.
  • Leverage client success stories as powerful marketing assets.

Stick around for my fresh perspectives on how alignment and client success will be your best tools for navigating 2025 and beyond.
Companion content:

Show notes:

  • Connect with Summer on LinkedIn
  • Visit Rise of Us for more information about Summer's services
  • Episode recorded and edited using Descript
  • Repurposed content, such as this description created using CastMagic

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit summerpoletti.substack.com
  continue reading

63 episodes

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