Restaurant phones never stop ringing, but you cannot afford to miss a single call. In this episode of Restaurant Leaders Unplugged, Randall Hom from Hosty AI shares how he went from stressed-out operator in San Francisco to building an AI voice assistant that answers calls, protects hospitality, and turns missed calls into real revenue.

Randall walks us through:

• Growing up in a family of operators and launching his own restaurant, Backpack
• The pain of having calls forwarded to his cell, even on closed days
• Why phone answering is one of the biggest hidden bottlenecks in restaurants
• How Hosty acts like a virtual host - answering questions, handling reservations, and capturing event leads
• A case study with Flour + Water and how sharing walk-in availability drove more traffic
• What it really takes to integrate with tools like Perfect Venue and reservation platforms
• The biggest fears operators have about AI and how to keep hospitality at the center
• Why AI will be an assistant, not a replacement, for great front-of-house teams
• How smaller independent restaurants can use AI to compete with big groups
  
  

If you are tired of missed calls, burned-out managers, and lost revenue, this conversation will give you a practical look at where AI voice tech is already working today - and what is coming next.

Connect with our guest:
Instagram: https://www.instagram.com/hostie_ai
Website: https://hostie.ai/

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