In this episode of the Restaurant and Bar Marketing Podcast, host Erik Shellenberger shares a hilarious yet eye-opening account of a nightmare Yelp reviewer targeting one of his clients, La Antica Pizzeria de Michele in Hollywood, California. Erik dives into how to handle serial complainers, like Alexander Mendoza, who leave multiple one-star reviews and often seek free meals. Learn actionable tips on reputation management, responding to reviews, and how to protect your business from damaging false claims on Yelp and Google. Whether you're a restaurant owner or a marketing professional, this episode provides valuable insights into combatting difficult reviewers while maintaining your reputation.