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Content provided by Sean McSweeney. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sean McSweeney or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Should You Offshore Patient Calls
Manage episode 493336470 series 3382305
Content provided by Sean McSweeney. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sean McSweeney or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Should You Offshore Medical Billing Patient Calls? The Hidden RCM Impact on Provider Relationships
Are you struggling with the decision to offshore your medical billing patient calls? While the cost savings seem attractive, the impact on patient satisfaction and provider relationships could be more significant than you realize.
This episode challenges the conventional wisdom around offshoring RCM functions and examines why patient calls may be the exception to the cost-cutting rule.
What You'll Learn:
- Why patient RCM calls present unique challenges compared to other offshoring opportunities
- How offshore call centers can inadvertently amplify patient dissatisfaction and damage valuable referral relationships
- The critical distinction between technical functions (like payment posting) versus patient-facing services
- Why maintaining onshore patient calls may deliver ROI despite higher operational costs
- Practical strategies to evaluate which RCM functions are appropriate for offshoring versus keeping domestic
Perfect for: Medical billing company executives, healthcare practice administrators, RCM operations directors, and healthcare provider organizations evaluating offshoring strategies.
Drawing from industry experience across multiple healthcare verticals, this episode provides a nuanced view of the real business impact when patient calls are offshored—beyond simple cost calculations.
Discover why protecting the patient experience at key touchpoints may be the most valuable investment you can make in your RCM operations. Listen now to transform your approach to medical billing customer service.
272 episodes
Should You Offshore Patient Calls
RCM Consultants - Medical Billing Marketing, RCM Automation, Data, and AI.
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Manage episode 493336470 series 3382305
Content provided by Sean McSweeney. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sean McSweeney or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Should You Offshore Medical Billing Patient Calls? The Hidden RCM Impact on Provider Relationships
Are you struggling with the decision to offshore your medical billing patient calls? While the cost savings seem attractive, the impact on patient satisfaction and provider relationships could be more significant than you realize.
This episode challenges the conventional wisdom around offshoring RCM functions and examines why patient calls may be the exception to the cost-cutting rule.
What You'll Learn:
- Why patient RCM calls present unique challenges compared to other offshoring opportunities
- How offshore call centers can inadvertently amplify patient dissatisfaction and damage valuable referral relationships
- The critical distinction between technical functions (like payment posting) versus patient-facing services
- Why maintaining onshore patient calls may deliver ROI despite higher operational costs
- Practical strategies to evaluate which RCM functions are appropriate for offshoring versus keeping domestic
Perfect for: Medical billing company executives, healthcare practice administrators, RCM operations directors, and healthcare provider organizations evaluating offshoring strategies.
Drawing from industry experience across multiple healthcare verticals, this episode provides a nuanced view of the real business impact when patient calls are offshored—beyond simple cost calculations.
Discover why protecting the patient experience at key touchpoints may be the most valuable investment you can make in your RCM operations. Listen now to transform your approach to medical billing customer service.
272 episodes
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Similar to RCM Consultants - Medical Billing Marketing, RCM Automation, Data, and AI.
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Capitalmind looks at stocks, bonds, funds and the macro to bring you their view on the Indian financial markets. We discuss all things related to investing at our focussed podcast that keeps it simple. For more, go to capitalmind.in and to invest with us, visit capitalmindwealth.com
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
News and views on business and the world of personal finance. Plus the very latest from the financial markets around the globe
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
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