In Episode 17 of the Rarified Air podcast, John Paladino interviews Mike LaRocca, the founder of Ready Computing. John has a wealth of experience as the Head of Client Services at InterSystems and brings his 40-year career perspective to the conversation. Mike shares his journey in the healthcare IT sector, detailing his time at InterSystems starting in 1995 before launching Ready Computing in 2011. His company focuses on integrating healthcare and social care systems to improve whole-person care, and Mike’s extensive background underscores the episode's exploration of innovative customer service.

The discussion delves into several pivotal topics. Mike outlines the challenges he faced in the early stages of his startup, including juggling multiple roles and ensuring quality service delivery. He emphasizes the importance of a customer-centric approach, advocating for early and continuous client involvement to build trust and ensure successful project outcomes. Mike also explores the future of service in the healthcare industry, particularly the transformative role of emerging technologies like AI, which he believes can significantly reduce misdiagnoses and improve patient care.

A highlight of the episode is Mike’s philanthropic efforts through the Ready Cares foundation. He explains how the foundation aims to elevate underserved communities by offering IT training and supporting caregivers. Ready Cares provides opportunities for individuals to build new skills and careers, exemplifying Mike's dedication to making a meaningful impact both in his industry and in society. This episode provides a comprehensive look at Mike LaRocca’s career, his innovative approaches to customer service, and his commitment to community service, making it an inspiring listen.